1. Go in armed and educated. Study the pricing of the car you like and have your financing lined up. If you walk in with nothing, you’re not a customer, you’re a victim.

2. Here’s a favorite trick: Once you give us the keys to appraise your trade-in, you won’t get them back until you’re ready to leave and you ask for them. While I’m getting them for you, another salesman will try to close a deal.

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