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- Press everything on your phone. You may be able to trick systems into thinking that you're on a rotary phone -- or that you're crazy. Either way, you're in.
- Mumble. If the system can't understand you, it has no choice but to connect you with a live person.
- Speak nonsense. See above.
- Do nothing. They sense a rotary phone. Voila -- a human.
- Speak Spanish. The Spanish option often has a shorter wait time, and you'll probably get a bilingual operator.
- Select the cancel-service option. If a company thinks it's going to lose you as a customer, someone may try to convince you otherwise -- in person.
- Mention a competitor. Systems sometimes monitor what you say while you're on hold. If you name a competitor, someone may help you sooner.
- Swear. Some systems put anyone who is using profanity at the front of the line.
- Plan your call time wisely. Avoid Monday, and call at an odd hour if you can.
For more help, consult gethuman.com, which maintains a list of more than 900 U.S. companies and how to get a human on the phone at each one.
-- voip-news.com
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