9 Ways to Get a Person on the Phone | Reader's Digest

9 Ways to Get a Person on the Phone

A few tips for connecting with a real, live human being when an automated phone maze simply won't do.

Courtesy of voip-news.com from Reader's Digest | August 2009
  • Press everything on your phone. You may be able to trick systems into thinking that you’re on a rotary phone — or that you’re crazy. Either way, you’re in.
  • Mumble. If the system can’t understand you, it has no choice but to connect you with a live person.
  • Speak nonsense. See above.
    Phone Callcomstockcomplete.comDon't stress it, just hang up on frustrating conversations.
  • Do nothing. They sense a rotary phone. Voila — a human.
  • Speak Spanish. The Spanish option often has a shorter wait time, and you’ll probably get a bilingual operator.
  • Select the cancel-service option. If a company thinks it’s going to lose you as a customer, someone may try to
    convince you otherwise — in person.
  • Mention a competitor. Systems sometimes monitor what you say while you’re on hold. If you name a competitor, someone may help you sooner.
  • Swear. Some systems put anyone who is using profanity at the front of the line.
  • Plan your call time wisely. Avoid Monday, and call at an odd hour if you can.For more help, consult gethuman.com, which maintains a list of more than 900 U.S. companies and how to get a human on the phone at each one.

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