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Frequently Asked Questions |
ORDERS & RENEWALS
How can I place an order for The Family Handyman?
You may place an order for a subscription to The Family Handyman by clicking https://www.rd.com/offer/fh/issue/. Or you may place an order by calling us toll-free at 1-800-285-4961.
How can I give The Family Handyman as a gift?
If you would like to give The Family Handyman as a gift, please click https://www.rd.com/offer/fh/gift/. Or you may place an order for a gift subscription by calling us toll-free at 1-800-285-4961.
How can I renew my subscription to The Family Handyman?
To renew, please call us toll-free at 1-800-285-4961 or click here to contact us via email.
I live in Canada. Can I subscribe to The Family Handyman?
Yes. Please call us toll-free at 1-800-285-4961 to order.
I recently ordered one of the products I saw in your magazine. There have been a few problems with my order, and after several weeks, I still don't know if I will get the product. Can you help me?
We are sorry to hear about the problems you're having with the product or services we mentioned in our magazine. As we are not responsible for the services or products of these companies, we ask that you please contact them directly if you have continued difficulties. However, please inform us how the problem was resolved.
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ISSUE INQUIRIES & ARTICLE COPIES
When should I receive my first issue of The Family Handyman?
You should receive your first issue of The Family Handyman about four to six weeks from the date we receive your request to process and produce your mailing label. A number of factors contribute to this schedule: time in the mail for your order to reach us, processing time on our end and delivery time via second-class mail. If your copy of The Family Handyman does not arrive, or arrives in damaged condition, please let us know and we can either replace your issue or extend your subscription by one issue.
I didn't receive a recent issue of The Family Handyman. What happened and whom should I contact?
The Family Handyman publishes 10 issues per year, with bi-monthly issues in July/August and December/January. This may account for the issue you suspect is missing. If not, you may request a replacement or extend your subscription by one month. You can do this online by clicking View My Account. You will need your account number and zip code in order to log in to your account. Or you may call Customer Service at 1-800-285-4961 or click here to contact us via email.
The issue I received was damaged. How can I request a replacement?
If you have received a damaged issue, you can request a replacement or extend your subscription by one month. You can do this online by clicking View My Account.
You will need your account number and zip code in order to log in to your account.
Or you may call Customer Service at 1-800-285-4961 or click here to contact us via email.
I am receiving duplicate issues of the magazine. How can I correct this situation?
There are either two accounts in your name or two accounts exist for your household. We will be happy to combine the two accounts in to one and extend your magazine subscription accordingly. You may request that we combine your subscriptions via email by clicking here.
If you know your two account numbers, please indicate your account numbers with your request. We also ask that you indicate the subscription that you would like to keep. Since labels are printed in advance, you will receive duplicate issues for the next month or two. We hope you'll share the extra copy with a friend or relative.
You may also resolve this by calling us at 1-800-285-4961.
How can I obtain a back issue of The Family Handyman?
To obtain a back issue, please call Customer Service at (715) 246-4521 or click here to contact us via email. If available, each back issue can be purchased for $5.00, which includes postage and handling.
Can I request a copy of an article from The Family Handyman and how much does it cost?
Yes, article requests are accepted and cost $3 per article, which includes postage and handling. To submit your request, please call 715-246-4521 or click here to contact us by email. Please include the month and year of the issue in which the article appeared and the name of the article. If you are uncertain of which issue it appeared in, please let us know the approximate month and year of the issue. If you are not sure what the name of the article was, then please supply as much information as possible about the article. We accept Visa, Mastercard, Discover and American Express.
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BILLING
I already paid my bill. Why am I getting another one?
Your last payment was most likely received after we printed your new bill. If you would like to confirm that your payment was applied, or if you are curious about your balance, you may view your account by clicking View My Account.
You will need your account number and zip code in order to log in to your account.
Why am I getting collection notices for my subscription?
If you have asked us to bill you for your subscription, we will send a billing statement to you within one month. Please watch for this statement in your mail after you send in your new or renewal order. If you have not paid for your subscription for The Family Handyman within approximately four months, we enlist the help of an outside agency to collect the funds due in our name. If you believe you are receiving these notices in error, please contact us and we'll have the situation resolved right away. You may call Customer Service at 1-800-285-4961 or click here to contact us via email.
Where do I send payment?
Online payment:
You can pay your bills with your credit card online by clicking View My Account. You will need your account number and zip code in order to log in to your account and make a payment.
By Mail:
For fastest mail processing, use the pre-addressed return envelope that comes with your billing statement. If the return envelope has been misplaced, write your account number on your check and please send to:
FHM Payment Processing Center
PO Box 8174
Red Oak, IA 51591
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OTHER ACCOUNT INQUIRIES
How can I change my address?
If you know your account number, click View My Account to log in to your account and change your address.
If you do not know your account number, please fill out the form here to change your address. We will need both your old and new addresses.
How can I find out when my current subscription expires?
You can view your expiration date online by clicking View My Account. You will need your 10 digit account number and zip code in order to log in to your account. The expiration date can also be found on the second line of your mailing label. This date shows the last issue that you will receive.
According to my mailing label, my subscription doesn't expire until June, so why am I getting renewal notices in January?
We will begin sending you renewal offers for your subscription to the Family Handyman about six months before your subscription is due to expire. We select our issue mailing labels one month in advance of that issue's cover date, therefore we must send renewal notices months in advance to ensure continuous service for our renewal subscribers. It's a good idea to renew your subscription as soon as possible so you don't miss an issue of The Family Handyman, plus it gives you a chance to lock in savings.
How can I cancel my subscription?
You may submit your cancel request by calling Customer Service at 1-800-285-4961 or click here to contact us via email. If you submit your request to us via email, please be sure to include your account number and the reason for cancellation. Also, please indicate if you would like to cancel immediately or when your subscription ends.
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CONTACT US
What if I have a question that is not answered here?
If you have read through these Frequently Asked Questions and find that your Customer Service question is still not answered, you can email us at FHMservice@rd.com. If you have a magazine-related question or comment, you can email us at fheditor@readersdigest.com.
I have a question about an article I read, or feedback about the magazine. How can I contact the editors?
You may email the editors with any feedback about the magazine or questions about specific articles at fheditor@readersdigest.com. However, if you have questions about your subscription or any other customer-service related issues, please email the Customer Service department at FHMservice@rd.com.
Whom may I contact with questions about advertising on your site or in your magazine?
Please email advertising@rd.com with any advertising inquiries.
I am having a problem with your web site. Who can help me?
Many web problems are related to temporary Internet outages. See if you can replicate the problem. If it persists, you can email us at fheditor@readersdigest.com.
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