13 Things Baristas Won’t Tell You

View as Slideshow

 

1. If you're not at Starbucks, don’t order like you are.

1. If you're not at Starbucks, don’t order like you are.iStock/PeopleImages
If you want a Venti Caramel Frappuccino, you’re in the wrong place. Order from our menu.

2. A bigger cup doesn’t mean more coffee

2. A bigger cup doesn’t mean more coffeeiStock/loveischiangrai
Starbucks’ Venti (20 oz) and Grande (16 oz) each contain two shots of espresso. The Venti just has more milk. So if it’s caffeine you’re after, size doesn’t matter.

3. There is an art to pulling a perfect shot of espresso.

3. There is an art to pulling a perfect shot of espresso.iStock/TARIK KIZILKAYA
The ideal shot takes 18 to 22 seconds to pull. I have to make sure that the espresso grounds are packed to just the right firmness, that the right amount of water filters through, and control the temperature. If a shot isn’t perfect, I won’t serve it.

Content continues below ad

4. Just because they’re vegan doesn’t mean our cakes are good for you.

4. Just because they’re vegan doesn’t mean our cakes are good for you.iStock/TommL
They are LOADED with white sugar.

5. Yes, I went to school for this.

5. Yes, I went to school for this.iStock/Lisa Gagne
Starbucks sends employees to barista school for two weeks, where they study the history of coffee, the entire coffee menu, and how to turn milk into velvety foam.

6. Latte art isn't merely decorative

6. Latte art isn't merely decorativeiStock/nuiiko
If a heart or a pinwheel design holds in the milk it means that the consistency of the foam is good and the shot was pulled well. If you’re at a place that does foam artwork, and you don’t get a good picture, that means your drink is not well made.

Content continues below ad

7. Please believe me.

7. Please believe me.iStock/TSchon
If you asked for decaf, I gave you decaf. You don’t need to ask me repeatedly. I am not out to get you.

8. Sometimes the owners of independent coffee/espresso carts buy cheap coffee and sell it as a respected brand.

8. Sometimes the owners of independent coffee/espresso carts buy cheap coffee and sell it as a respected brand. iStock/MarianVejcik
Not that any of our customers noticed.

9. Drinking two quad-shot, 22oz, vanilla lattes every day is bad for you.

9. Drinking two quad-shot, 22oz, vanilla lattes every day is bad for you.iStock/RobinVanStraaten
Very, very bad for you.

Content continues below ad

10. Tip

10. TipiStock/Catherine Lane
I know your coffee is already overpriced, but a dollar bill in a tip jar earns you infinite goodwill. I’ll carry that happy feeling over to my interaction with my next customer. Karma works, and it only costs you a buck.

11. You are the reason for the wait.

11. You are the reason for the wait.iStock/monkeybusinessimages
When there’s a line to the door, I hate it when customers spend the whole time talking on the phone and only think about what they want when they get to the register. They are the reason the line takes forever.

12. A real macchiato has just a stain of milk foam and no sugar.

12. A real macchiato has just a stain of milk foam and no sugar.iStock/teksomolika
Because Starbucks uses the names of authentic espresso beverages for sugary, milky confections that bear no resemblance to the real thing, they confuse people. I’ll make someone an authentic drink and they’ll say, where’s the milk? Where’s the syrup?

Content continues below ad

13. Be nice.

13. Be nice.iStock/PeopleImages
No matter how tired you are, it’s nice to say PLEASE when you’re ordering your first coffee of the day. “I’ll take a…” or “Give me a…” is NOT “please” in anyone’s language. Sources: Baristas from Starbucks and independent cafes and coffee carts in Seattle, New York, Pennsylvania, and London, England.

Become more interesting every week!

Get our Read Up newsletter

how we use your e-mail
We will use your email address to send you the newsletter each week, and we may also send you occasional special offers from Reader's Digest. For more information please read our privacy policy.

169 thoughts on “13 Things Baristas Won’t Tell You

  1. STARBUCKS SENDS THEIR BARISTAS TO SCHOOL?! What an outrageous, total fallacy. Starbucks expects you to have a working knowledge of coffee and then throws you to the wolves…and frankly, that’s the only way you learn. It requires nerves of steel, not letting coffee snobs and impatient people rent space in your head…and this allows you to appreciate all the wonderful people you meet at this job, who have saintly patience, kindness and just want to be kind to the harried, busy barista too. To all my sweet, wonderful customers, thank you! To all the coffee snobs and impatient self-centered customers, thank you also: you make me appreciate that my mom taught me good manners and kindness for others.

  2. Starbucks venti has 3 shots not 2 shots you meant to say tall & grande have 2 shots

  3. Iced venti does in fact contain 3, yes THREE, shots. We read into our customer’s requests and needs and we let them know how many shots are in the requested drink. There aren’t any secrets.

  4. Most of this was very fair, but I just wanted to correct a couple details:

    2* – Starbucks has a 2,2,3 system for the no. of shots in your drink meaning in a venti, you do get an extra shot (2,3,4 system for americanos).

    5* – Barista school isn’t a thing in the UK, and even in America not something all Starbucks employees attend as part of their training, most of training is learned through hands on experience in-store.

    10* – A lot of arguments being made about tips – as a Barista, I appreciate receiving tips as it’s reassuring me that I’m doing a good job. But even so you don’t have to tip, and it shouldn’t ever be expected.

    12* – At Starbucks if you order an espresso macchiato – you will receive exactly that, espresso with a little marking of milk, no sugar or anything else added. Not to be confused with a caramel macchiato.

    And to clarify a couple details for commenters:

    In a time where companies are trying to cut costs table-service isn’t given in most coffee shops as it’s an extra that’s not really needed when customers could wait a minute or two at the bar. But despite this – drinks and food are still brought to tables in Dundee, and when quiet in Elgin and Some Aberdeen stores.

    No machine as of yet can beat one of our hand-made beverages

    I’d also like to add, for anyone who’s never been to a coffee shop before – you can’t be expected to understand the difference between what we sell and what you’ll find at a 7/11 or even at McDonalds.

    And finally, a thank you to everyone who has gone through my long rant. Any questions – I’m happy to help

  5. the perfect shot is 27 – 29 seconds, 26 seconds would be a ristretto , a 19-22 second shot would be under extracted and robbing a customer.

  6. No, they don’t. Not anymore. My fiance started working there a few months ago. She has never pulled a shot from anywhere, and she never left to “go to school”.

  7. Starbucks can’t afford to send us to a school for two weeks. All four starbucks stores I’ve worked in have had high employee turnover. I’ve never talked to anyone that was sent to a “special school” even our managers and coffee masters are trained in store

  8. Also, if you’re rude to the barista, they have the power to give you decaf. I did that to EVERY rude person when I worked in a coffeehouse.

  9. By all means, refrain from ordering a frappe at Starbucks. It’s almost insulting and degrading to be compared to mcdonalds. Not even close. It’s called a frappuchino people

  10. Starbucks is the best job I have had. Not the highest paying by a long shot. When it comes to tipping, I have no complaint. My customers tip fine. Probably because they order a drink such as a grande in a venti nonfat iced Carmel macchiato upside down with 2 pumps white mocha and a half pump of whatever shaken with light ice and extra whip… We allow our customers to heavily modify drinks to their taste, and we remake them when they are even slightly wrong. We go the extra mile to make our customers happy. Starbucks is a place filled with people that are passionate about what they do. We get customers very often that treat us people as a vending machine, but we also have customers that understand that we are real people just like you that make you something you enjoy drinking on your way to work every morning. For our customers that come everyday, we try to know you by name and have your drink ready for you if we see you in line. I don’t complain about tips because I earn every tip I make with a smile on my face and your heavily modified drink in my hand. My store is the busiest drive through in our valley. We work very hard and have fun. Starbucks is a great place to work. Usually it is the pissy supervisors or employees that make a certain store not as fun and poor customer service, but that goes along with anywhere you work or go. Think about a little more than your cup of joe next time you see us. Because we try to do the same!

  11. I work at a high-end espresso bar and can confirm that all of this is untrue

  12. Starbucks doesn’t send their employees to a school.. We all do in-store training.

  13. i work at Starbucks as a barista and i never had to go to a barista school. its two weeks of rigorous in house training that is regulated by a Starbucks training schedule. i believe that is much more effective.

  14. If you want to get a tip, then BE NICE and DITCH the prima donna attitude. WE’RE the customers and YOU are a coffee jerk, and apparently a snotty one. For my money, that “swill” as you call it from convenience stores is far better, because it doesn’t have the “burnt coffee grounds” taste that so called gourmet coffees do, and if the tone of this article you wrote is any indication, their employees are less snotty, more professional and a HELL of a lot more pleasant to deal with than the likes of you. Put THAT in your tip jar…

  15. Don’t give me that bullshit about ‘yes, it’s decaf, you don’t have to ask.’ I ask because I have been burned in the past. Sorry for the inconvenience of double-checking, but if I have caffeine, I’m sick all day. Kind of worth it to me.

    My question about tipping is this: do baristas get paid minimum wage, or are they paid like servers in restaurants who make below the minimum because they’re expected to make up for it in tips? If you’re making a normal hourly wage, I don’t feel obliged to tip. If the service is superb, or the coffee is extra delicious, you get a tip.

    1. I can’t speak for all baristas, but at Starbucks, barista starting pay is $8.00 per hour plus tips. Tips are collected all week long by management and then distributed evenly between all the employees at the end of the week based on hours worked. They average at about 20 dollars a week per the 40 hour work week, resulting in 80 extra dollars a month, which is taxed from the hourly pay. The only problem I have with that is, if the customer would like a generous tip to go to a specific employee they deemed earned it, that employee isn’t allowed to keep it, but rather must place it in the tip-pool as policy.

  16. I’ll stick with my little cheapy Mr. Coffee espresso machine, thanks. I can make whatever espresso coffee drink I want when I want.

  17. too bad we cant even HAVE a tip jar anymore…
    bastards.
    I agree with the caramel macchiato thing though, lol people freak out when I do it the way im supposed to. GOD FORBID i actually make a coffee with NO SUGAR

  18. I used to work at Starbucks for close to 3 years. The reason I got out, was because they changed their mission statement. I also found I hated serving people that demanded a million things, and most of all, they were turning the direction of the company to compete with fast food restaurants.

    But because I have been there and done that, I remain respectful to baristas for several reasons. One of which—for the most part—they are not paid very well. I visit Starbucks almost everyday and I’d like to share a few things. These aren’t really secrets because it’s just a few things you learn over the course of employment—that are in my mind—very helpful to customers.

    It’s not that barista’s won’t tell you… But you must first ask..When I worked for Starbucks, if a lady really needed to get through a long day, I’d suggest an extra shot. Besides the iced venti drinks come with 3 shots… not 2. Sometimes for the hell of it, if you’re a great customer, the barista will ask if you want the fourth shot (free) because everytime you make espresso shots, they come in two’s.

    I’ve never met a barista that doesn’t tell their customers they can’t customize their drinks… That’s what barista’s are for. And Starbucks employees tend to do it quite well.

    Next time your at Starbucks, count how long the shots are pulled. If they aren’t brown at the bottom (not black or dark) and creamy towards the top, you’re getting scammed. Tell the barista that you would appreciate them recalibrating the machine. A correct shot should be pulled in about 18 to 22 seconds.

    Also, concerning shots, if the espresso shot doesn’t reach the milk—or the milk doesn’t reach the shots within 10 seconds, your drink may taste a bit funky (unless you prefer it that way).

    Starbucks can also pull decaf shots. And if you want a decaffeinated frappuccino, just ask for decaf shots substituted for the alkaline caffeinated mix. A lot of parents order for their kids, not having a clue this is possible. As for regular milk-based frappuccinos, the substance is non-fat milk. If you want soy instead, they’ll be happy to swish it up for you… My teeth are super sensitive. If you’re like me and the ice is a bit much, ask for it to be double or triple blended… Although tripling the blend won’t do much good.

    Barista’s don’t attend a school. They are sent to local headquarters to undergo a 2 to 3 hour orientation, followed by a training store (if they’re lucky) for about 2 weeks. School my donk. (Unless that’s something new).

    As for high quality cappuccinos, a wet-cappuccino has more milk than foam… A dry cappuccino has mostly foam. The foam should be thick enough to hold a penny on the surface for about 5 seconds. If your cappuccino isn’t what you expected, tell the barista to remake the drink… I never really minded this, as it gave me more practice. And practice makes perfection.

    If you see a barista make a cappuccino before making your drink, the barista should have aerated the machine.

    Despite always pulling decaf shots, some barista’s get upset and take it personally if they believe a customer is agitating them.. therefore they may pull caffeinated shots instead, specifically to give you what you don’t want. Same goes for customers and their picky “2 sweet’n lows, 4 raw sugars, 1 splenda and 8 regular sugar packets.” Most barista’s know their customers can’t really tell the difference…but this doesn’t hold true for the hardcore coffee sippers. I’ve only experienced this once… but the guy that did it, also threw a coffee out the drive-thru window and also flung whip cream on an employee that refused to do her job.

    I’ve never heard of # 8. Only Starbucks sells their products straight out of the bags. If the coffee comes from a non-silver, unmarked, looking bag that doesn’t have ‘Starbucks’ logo on it, I’d start asking questions.

    Just make sure you watch your barista… Because it does happen.

    I don’t agree with people telling others what they can and cannot drink. People have the ability to choose/ drink what they want… If they want to order a Venti Motor-Oil, by all means, they can have it…which from my experience is a Venti/ Iced Venti coffee with 5 shots espresso. People can think for themselves. It’s none of our business to think for them, besides answering questions or recommendations they maybe interested in.

    Barista’s at Starbucks aren’t paid very well… I tip them, just as I tip at restaurants, car cleaners, bartenders, and whomever else that deserves a tip for their services. Besides, tipping doesn’t necessarily win you over all the time. Attitude plays a huge part of the interaction.

    Barista’s can’t stand it when customers have been waiting in line for nearly 10 minutes, just to reach the counter and take another five minutes ordering… By the way, if you want something from the lower half of the pastry case, get it yourself… it’s right below your nose.

    I had the pleasant experience of going around the register to pick up a Jones Juice for a well known couple throughout the nation.. Her attitude wasn’t that great either even though her husband and she were revered as God’s servants of a fairly large church. If you live in the Houston area, I’m betting you can figure it out for yourself.

    A real macchiato has just a tad bit of milk foam and no sugar. Starbucks uses names of “authentic espresso beverages.” A barista will make their customer’s drink to perfection and yet the customer will ask where all the good stuff is. When visiting Starbucks, please know that your barista is ‘that good enough’ to resemble “the real deal.”

    Because of my hearing problem, I was always thrown on the front registers…And honestly I hated it because I found out for sure, I wasn’t a people person… Well, I was, but people ruined that for me. I think what I hated the most was when people said, “Gimmie uh…” or “I’ll take uh…” You’re visiting Starbucks, one of the leading coffee shops in the world, who was at the time of my employment, specifically dedicated to quality. So next time, please use manners and respect those making your drinks… Perhaps you’ll have no problems what-so-ever.

  19. Where I work…

    We have a code for dds (dead decaf shots) if you’re a jerk your shots are both decaf and BITTER!

  20. If the cakes are loaded with white sugar, then they aren’t vegan! White granulated sugar is NOT vegan (contains animal bones to grind it up. Go ahead, google that!).

  21. Wait, I thought it should be the baristas who says “thanks” to me for purchasing their coffee. The word “please” is used when asking someone to do you a favour. like “would you ‘please’ pass the salt”, not when doing their jobs.

  22. Good article, enjoyed it.

    Was about to sound off over tipping, but obviously in America I expect no less.

    I’m incredibly happy to live in a culture where tipping is an actual choice. It’s a shame you guys are paid so little, that you rely on tips to boost your wage.

    And no, I’m not tipping you for this article.

  23. so, when did ” here ya’ go” start meaning,” thank you and come again”

  24. No.6 Please give me a break. Well textured milk can easily be poured over a lousy shot. The two have nothing to do with each other. Do your research!!!

  25. The one about going to school is pretty funny. I’ve worked at 3 different Starbucks and their “school” is you sitting off to the side reading a book.

  26. We don’t go to school for this.. We don’t do latte art. Most of this is false.

  27. Highly doubtful it’s vegan if it’s WHITE sugar. They filter that with bone char.

  28. Starbucks does NOT send their baristas to school for two weeks.  We get trained, in store, for two weeks.  

  29. I never tip but that’s because the baristas at all the coffee shops here are rude :-(

  30. I am so glad I don’t drink coffee.  It’s obvious whether your serving it or drinking it it makes you psycho

  31. I’m Stinky Weaselcheeks and this is a post about a whale.  NO!  This is a post about being HAPPY!

    Happy Happy JOY JOY!!! 

    I don’t think your HAPPY enough!

    Happy Happy JOY JOY!!!

    (posted after drinking 4 quadruple expressos)

  32. Most of you all sound like brats.

    Its just effing coffee. If you don’t like serving people quit. If you want people to bend over backwards just to serve you some coffee and get offended when they don’t, then make it at home.

    It’s really not that serious either way.

  33. Baristas are some of the most fun, intelligent, and talented people I know.  (No, I have never been one.  I wouldn’t qualify!)  I am glad to know of a couple things that might make their work more successful! 

  34. #10 isn’t “karma”…it’s instant gratification, the same kind that hoarders get when buying things they don’t need at thrift stores. It’s nothing but a dopamine rush.

  35. My husband got a job as a shift manager at a newly opened Starbucks a while back with no prior barista experience and I know for a fact there is no such thing as “Barista School”. He got a handbook and an apron and he was off to make drinks.

  36. After reading these comments, I can’t wait to find a different job other than Starbucks.

  37. Finally, someone said it, any way to get this to my regulars before my shift today?

      1. Over half of the cane sugar refineries in the united states use bone char as part of their processing method. Labeling often doesn’t state if it came from such a refinery. Some vegans will not worry about it since there are so many different types of sugar that are labeled as “white table sugar” and do not use bone char. Still many vegans prefer to avoid white table sugar altogether as a cautionary measure.

  38. haha this is so true… especially the Mochiatto. I don’t think i’ve set foot in an American coffee shop that sold an authentic mochiatto nor does the owner of the coffee shop i work at know what it is. My biggest pet peave!!

    1. You should be coming to mine then.  We love it when people want real espresso drink.  Honestly, it makes my day when someone orders an authentic macchiato.

  39. Starbucks does not send their barista’s to school any longer. Before they became McStarbucks and actually cared about good coffee they gave baristas 40 hours of actual training. Now it is on the job and barista’s at Starbucks don’t need any actual skill to pull shots due to the wonders of automation. 

  40. starbucks has two macchiato the carmel one and the real one, fyi lol

    1. I’d heard of the carmel macchiato, but didn’t know that Starbucks actually made real ones. When customers see the real ones, do they get really pissed off?

  41. I don’t believe that all starbucks employees go to school. The ones in my town suck, they can hardly pull a decent shot hahaha

  42. get over the “please”.  payment is “please” enough.  serve it with a smile, fake yhe smileif you have to and say thank you to your customer who may be mute and you want please?  payment and your job is enough.

    1. You’re paying the company- you’re not personally giving the barista “payment” unless you leave a tip. And you’re not the one employing me, so you’re not doing me any favors by coming in and ordering a triple grande skinny half-calf latte heated to 140 degrees with two sweeteners. So yeah, its nice to hear a please and/or thank you every once in awhile. Especially since we try our best to make drinks perfect (maybe not all baristas, but I sure as Hell try my best to pull a perfect shot, steam the milk to a perfect temperature, and create thick, creamy foam). It doesn’t take a whole lot of effort to be polite- and it makes a barista’s day less miserable.

      1. Why just to baristas, or servers, or people in the service industry for that matter? We all have to share space in this world so why don’t we all try a little harder to be kind to everyone, all the time. Imagine if we made EVERYONE’s day a little better!

    2. It’s common courtesy to say “please” and “thank you”…what is wrong with people these days? 

  43. TIPS: If you want one, stop charging so much money for the dink.  Some of us know that you are paid by tips, but when we are charged a lot of money for a stupid cup of yummy coffee, we can’t afford to pay a buck tip.  You want a tip, okay, here is a tip:  “Don’t charge $4.50 for a stupid, but yummy cup of coffee that we can buy at the 7/11 down the street for only $.99 or $1.25”!  AND we can put whatever we want in it for no extra charge!

    1. and you are aware the baristas have no more control over the price of the product than you do, right?

    2. Do you have any idea how much all of those things cost?
      Coffee, sugar and milk are three things that the prices will continue to rise on and unfortunately we cannot stay in business and eat the increased cost of these materials.  If you can’t afford to tip, then stay at home and make your own coffee.

      1. It’s not good business to tell customers not to go if they’re not going to tip. You won’t get even the base salary if no one’s buying the coffee.

    3. Then why would you go there? If you don’t like the coffee, you don’t like the costs?

    4. From the bottom of my heart: if you can get the same cup of coffee at 7/11 for 1/4th the price, go do it. Make sure you take the same approach to purchasing wine (boxed is cheapest, and only snobs say there’s a difference in taste anyway), fish (“sushi grade” is such a joke, go buy van de kamp’s) and beer (because Genesee tastes identical to Yuengling). You can get a motorcycle for much less than a car, and they use a fraction of the gas. You can get dialup internet for free, and you’re connected to the same internet so you’d better ditch that haughty FiOS service. While you’re at it install an antenna since cable and satellite are just an unnecessary expense and only add channels that no one watches.

  44. Be nice? The people who work at these places are unfoundedly haughty. They try to correct me when I pronounce caramel correctly. There’s more than one way to pronounce it and I don’t need some delusional twerp pretending he’s better than anyone by pronouncing it the way he does. You’re a servant. Get a grip.

    1. They aren’t servants at all, just because they work in the service industry doesn’t make them servants. You, my dear, sound more haughty than any Barista I’ve ever met.

    2. Boy, do I agree with you! That’s why I make it at home! I don’t need some snotnose punk telling me what’s what! Whatever happened to respecting elders?

      1. What does it have to do with “respecting elders”? 1) My barista at my local starbucks probably has 20 years on me but still shows me respect and is sweet as can be. 2) Respect needs to be earned, and it is not earned simply by aging. I know 16 year olds that blow my mind with their maturity and wisdom, and I know some “elders” who need a slap across the face, and a nice helping of humble pie. 

      2. sweetie, i had a 50 something year old woman throw an egg at me while at work. and 40 something year old throw coffee cake across the coffee shop. if you treat me like crap, ill treat you the same, what happened to being nice people in the food industry you do realize that youre basically just drinking stuff on the faith that i haven done something to it? david kitchen is right, if youre a aughty hjackass that believes youre better than others who work in the servie industry based on sme 100 year old idea about socal status then yea, im gonna be a jerk back. and dont be surprised if your coffee consistently tastes like crap.

        1. I can sympathize with what you are saying and I also agree with you. No matter what age, if you mistreat someone, don’t expect to be treated nice back. My daughter was a barista when she was 17 and some older dude threw his latte (hot) at her back and drenched her because it was not to his liking. Threw it! Took her coworkers to keep her from jumping over the counter and beating his a$$ (she would have), and I would have been right behind her had I been there. No excuse for this behavior!

    3. Whoa whoa whoa, servant? I cringe. No one is a servant. You want a specialty espresso drink and the person behind the counter provides that to you. This person is the reason your coffee is delicious, not totally disgusting. When a barista doesn’t know what they are doing it’s gross and undrinkable. All they are asking is that you show appreciation for their ability to make that tasty beverage you keep coming back for.  What is wrong with that? If you can’t afford it don’t go.

  45. School? It depends which company you work for. In Wilmington , NC, Port City Java sends all it’s new trainees to school for weeks to learn the trade. I however work in one of their independent franchises & learned on the job. It’s different everywhere- but one things for sure, it is not an easy job. It really is an art form. Just like a chef or good bartender. So tip well, if you can.

  46. Generally tip a dollar just for plain black coffee.  I always say please and thank you.  Try to learn the first names of the baristas.  I know it is a job I wouldn’t be very good at.  When I hear the combinations people want for their coffee and spill it out like the baristas should have gotten all of ingredients. It drives me crazy and I’m not even working.  

  47. #3 is a BEAUTIFUL pull of Krema, Yes I’am a Barista and I was taught by the company who sold us the coffee beans,then to turn around and teach everyone after me and all the students that work with me, I’ve been a Barista for 17 years and you get to know your regulars and what they drink and how they drink it,and for the smiles well I know our  students have been up all night studying for tests or finales so I hope my drinks make them wake up and feel better…*;*…

  48. #3 is a BEAUTIFUL pull of Krema, Yes I’am a Barista and I was taught by the company who sold us the coffee beans,then to turn around and teach everyone after me and all the students that work with me, I’ve been a Barista for 17 years and you get to know your regulars and what they drink and how they drink it,and for the smiles well I know our  students have been up all night studying for tests or finales so I hope my drinks make them wake up and feel better…*;*…

  49. All is pretty much true, except for one.  I have worked at several Starbucks.  If you ask for Decaf
    and the Barista accidentally pressed a regular shot, if they do not like you, if the line is long or
    if they are angry at management (which happens often), regular is what you will get.  Young
    adults do not understand what regular coffee does to some people.  They just know that this
    is a short term job and you will not know the difference.  It is a common practice even if they
    do not admit to it and corporate denies it.  I have for 5 years witnessed it many times.  I
    would stop it when I could but the practice continues!  Decaf people beware!

    1. Yes, while it can really screw someone up to give them decaf instead of regular (while that never happens, wink wink) it can screw someone up even worse to give them regular when they can only have decaf. 

  50. excellent points. I did not know my favorite drink at Starbucks, Venti Caramel Machiatto,  had more milk than the grande, but not more caffeine. I usually order a triple shot, anyway to get it stong enough. Usually it is not sweet, and is a dark caramel color. I usually add my own sweetner, Sweet & Low, to make it to my taste.  Glad I consistently tip and am usually nice to the Baristas…I know them by name, and I talk to people using the name on their name tag. I let them call me by my first name, too.  It is what makes the coffee worth the price, a friendly face on a Monday morning….priceless. Sometimes, I have grumpy days, and they are nice to me, probably because I am normally really nice to folks…and they ask how I am doing and know my name. It feels good, and I apologize for being grumpy and uncaffeinated. They fix that for me.  I work all day in customer service, too. 

    1. So, you usually order the same thing, the baristas know your name, but they don’t even bother to make it exactly the way you like it – and you still tip?
      What’s wrong with this picture?

    2. You “let them” call you by your first name?!  LOL
      Just so everyone knows, I “let” my butler be my footrest when I’m tired!  Hahaha!

  51. I also say please or thank you but rarely say both in one ordering. Does a smile count for please? I want them to know that I’m happy.

  52. I also say please or thank you but rarely say both in one ordering. Does a smile count for please? I want them to know that I’m happy.

  53. A lot of this is nice, but it seems a bit directed toward Starbucks. Being a barista at an independent coffee shop, I see a lot of these things, especially people ordering in starbucks lingo. It however is pleasant when people are polite in the mornings; believe me, I’m as tired and crabby as they are and I have to be pleasant even though I got there an hour before! 

    1. I remember one time after a hurricane we had no electricity at the shop.  We were trying to transfer our milk and perishables to another shop as well as do a little housekeeping.  The door was open for ventilation and we were in ratty clothes not our usual polos and slacks with aprons.  We had a customer come in and try to order some fancy drink.  It was very obvious that we had NO electricity but he insisted on trying to order.  He finally decided he’d just settle with regular coffee.  I’m not sure what he did not understand about We are not open for business due to the hurricane that’s closed most other businesses in town.  He left the shop empty handed and very upset…and he was a regular!

      1. Yes, but how am I supposed to use my machine that requires electricity if there’s no electricity? You can always brew a cup of coffee, all you need is a filter and hot water. But how do I steam milk? Use your brain.

  54. I hate all the airs they put on. I shouldn’t have to order something in C++ gobbletygook at 7:00 am

    1. I second that. My La Spaziale Vivaldi makes some excellent Iced Americano’s.

  55. ummmmmm no they don’t. I was trained by someone who doesn’t even DRINK coffee.

  56.  Yep. I have a friend who works at Starbucks and yes, they are sent to “school” to learn that

    1. You’re obviously a snob. You’re the person who gets a shot of saliva in your coffee.

  57. Comment #8: 8. Sometimes the owners of independent coffee/espresso carts buy cheap coffee and sell it as a respected brand. Not that any of our customers noticed.

    Please, read the SOMETIMES. I own one of the carts and it NEVER crossed my mind to be so deceptive. I use only high quality espresso roasted beans.

  58. Tip? Really? I do not tip at McDonalds, Jack n Box, etc…why would I tip for just COFFEE???? Bring it to my table and I will tip.

    1. It’s more than just a “cup of coffee”.  Like the other poster, please continue to visit these establishments and never ever go to a real coffee shop.  We laugh at people like you.

      1. You laugh at people taking their business and money elsewhere? Strange.

        Too bad there isn’t a Barista School. It might teach you how to listen to your customers instead of telling them to go away.

        1. By listen, do you mean listen to customers laugh at the idea of tipping you?
          I have to agree, if our service is that laughable, then go buy your coffee at McDonalds.  We won’t miss you, and neither will our registers.

          1. Yes, I normally do go buy my coffee at McDonald’s because, in case you don’t check out the competition, they have consistently good coffee, it costs $1, and they don’t give me a freaking attitude! If you don’t like people, you should get a job in the White House so that you can get away with complaining about everyone else. Do you even pay your required taxes on those tips?

          2. Joe, Austin, At Mc Donald’s, you get robusto coffee. At a good coffee shop ( that leaves out Starbucks, Gloria Jeans Joe Mugs, etc.) you get arabica coffee. Arabica coffee is naturally sweet, not bitter like robusto. And ” gourmet ” coffee costs 3 times as much per pound as the junk.

          3. LOL- silly “man”. Be quiet and go back behind the bar and whip up a nice late. (or however you spell it. I spell it wrong because it DOESN’T MATTER and is completley irrelevant to society.)

          4. It mattered to you when you were an infant and nursing it from your mother… (It’s italian for milk, silly man).

          5. The amount of mis-information you’re sharing is laughable. All of Starbucks coffee’s are 100% Arabica. Go check the bags. All bags of coffee have a flavor seal lock. This keeps any air from escaping or getting into the bag until it’s open. The is how they keep their beans fresh until the bag is open and ground. The beans are kept for a maximum of one week before being thrown out and are sealed in air-tight containers once they leave the bag. I don’t know about the big Urban stores, but at the Starbucks I served at, all Lattes, Cappuccinos, Macchiatos, Cortados, and all other espresso drinsk were (and are currently) hand-made.

            Brewed coffee is kept for a maximum of 30 minutes. We poured out the old coffee before brewing new coffee. Sometimes we would screw up, or get slammed, and coffee would go stale or burn because we didn’t brew new coffee quickly enough. It happens.

            Starbucks still gives part-time employees Health Benefits (must work an average of 20 hrs per week), 1 LB of free coffee a week, and free drinks on days they work a shift, and 401k options. For employees that have worked over a year, they start receiving stock options, and tuition reimbursement for students (up to $1000).

            And at $60 per share, how exactly can you claim they’re struggling?

            I get it. Starbucks is not the picture of your hole in the wall coffee shop, and super-knowledgeable barista, but I loved working for them. Starbucks took care of me. My manager trained me well, and the people that I worked with did their very best to make the best drinks (often sacrificing time to throw away a poorly made drink to make it again), and satisfy every customer. I’m sure there are some bad stores out there — blame the store — because if they were run like corporate wanted them to be run, then you might be shocked at how much the baristas know about their product and care about producing a quality beverage.

          6. Actually, money is taken out of our paychecks because we get tips, so, yes, technically, we DO pay our taxes on our tips. And I’m sorry, I’ve gone into many McDonald’s (and other stores!) where I’ve been given attitude by the workers. Also, most of the time us baristas (whether it’s Starbucks, Dunkin, or a local coffee shop) are actually HAND CRAFTING your drink, aka steaming the milk to the perfect temperature, measuring, grinding, tamping and pouring your espresso, finishing it off with the appropriate toppings, making the drink the way you ordered and desire it. If it is made perfectly to your tastes, then why not tip?
            As a barista, I don’t expect tips. However, as a customer, I know if someone makes my drink and it’s absolutely delicious, or even if the person at the register makes me laugh or is just really nice, I do tip, wherever I am. I get angry if places aren’t allowed to accept tips. I even tip my own coworkers, if I don’t make my own drink. I’ll come in on my day off, order my drink, and if it’s the way I requested, I tip. I think it’s only fair. (:

          7. As a tipped server of coffee (I work at an independently owned Dunkin Donuts) I can answer that question. I declare my tips on payroll and the taxes get taken out. Dunkin Donuts coffee is brewed and served according to tight specifications. Our 100% Arabica blend is ground only when we need to brew a fresh pot of coffee. The temperature of the water must be inside a 7 degree window. The volume of water per carafe is tightly controlled. The pot of coffee, once brewed, is held for a maximum of 18 minutes and then discarded. The machines that dispense dairy and sugar are calibrated regularly (read: daily basis) so that when you order it “Light & Sweet” on Monday and then again on Friday it will be the same exact coffee. Those of us that really like you will even stir your coffee or melt the sugar before adding the dairy so you don’t get ‘bottom of the cup’ sugar sludge.

            Tell me, does your McDonald’s server do that? In my personal experience, it has been impossible to get a consistent amount of cream in my coffee when visiting them. When I ask for 12 cream in my medium coffee and yet it’s too hot to drink and a very dark shade of brown, it’s obvious that they are paying me mere lip service in saying they will put those 12 cream in for me. When visiting Dunkin, you can ask for exactly what you want and expect to get exactly that. As a brand we care, and as individual employees we care. That’s why we accept tips – we are actually performing functions of a server.

      2. Shut up. If it wasn’t for “people like me” you would be out of business and would not haev a job. I bet since you posted this 2 years ago, you have bene long since fired and now flipping burgers at McDonalds. Moron!!!!!

        1. If it went out of business, he would have looked for a job elsewhere. It’s funny how you insult McDonald’s workers, but you probably eat there all the time.

          Congratulations, lardfat. People like you are part of the reason other countries think the United States is a joke.

    2. Table?  Where are you getting your coffee?  I can’t name a coffee shop that is full-service like that anyhow.

      1. I can. I go to school in Shepherdstown, WV, a little hipster college town. We have a coffee shop called the Lost Dog that will deliver their nicer espresso based drinks to your table if they’re not busy (Since they only have one or two baristas at a time working). It’s such a small shop they can do that.

    3. Some baristas make less than minimum wage because their employers expect them to make it up in tips. I’m a soon-to-be-former barista because of people like you and because of how disillusioned I am by the corruption in the company that hired me.

  59. These lists would be great, if the page didn’t have to reload between each item, and if…just perhaps…they put a next button somewhere on the page. This is why I’m logged in under Google, Yahoo blows goats.

  60. #1 was “If you’re not at Starbucks, don’t order like you are”, then in #2, the article goes on to discuss “Venti” vs. “Grande”. The writer certainly does not walk the talk.

    1.  seriously? #1 was about people ordering drinks from the starbucks menu at a coffee shop that isn’t starbucks. the writer is obviously referring to the ridiculously named concoctions created by and only available at strbucks. (not to be confused with the confused frustration felt by starbucks customers when they go to another coffee shop, order what they get at starbucks, and insist the drink was made wrong, as described in #12)
      #2 was about how at practically any other coffee chop on earth the larger sized espresso based drink that you get, the more shots of espresso are in them. at starbucks that isn’t always the case. the writer was telling people not to use the starbucks size names at someplace that isn’t starbucks. people used to always do that to me when i worked at a barista and would often get mad if i didn’t know the names of various drink sizes at someplace i don’t work or shop at.
      so yeah, none of what you said made sense. sorry.

  61. Another thing….when we ask if you prefer whole or skim milk….yes is not a correct answer :)
    If you ask for extra, be prepared to pay for extra…..

    support your local barista

    1. I worked for Starbucks 4 years ago and on top of store training I was sent to barista school in downtown Dallas. I think it just depends on where you were hired. It’s sad they don’t offer medical to part timers anymore. Sounds like I quit at a good time.

      1. They still offer health benefits and stock option to part-time employees. I work just over 20 hours a week and receive both. They have always offered heathcare at 20 hours a week

  62. i am a starbucks store manager and have been for 6 years, although we train our baristas well, there is no such thing as barista school.

    1. You are correct, there is no Barista school, however, you are trained within the store. As a Store Manager, then you know that most are trained incorrectly.  You should also know that because
      of the change Starbucks has experienced within the last 3 years, they are no longer the employee
      friendly company they once were.  If you were employed 6 years ago, you know what I am talking about unless, the level at which you are along with your young age, you are probably glad to just have a
      job.  Anyone with a long history of management would know precisely what I am referring to.  No, I am
      not bitter.  I loved working for Starbucks because I am a people person.  However, I no longer supported their change of behavior when they began to overwork their employees. No doubt that their change was
      not in the best interests of their employees, it was strictly about making money.

        1. Bad economy = raising prices on their products (since most of them are decently high quality). Add that to an increase in affordable alternatives (dunkin donuts, McDonalds) = smaller revenue. Therefore, Stock options and healthcare are not given to part time employees (and many managers purposefully cut hours of employees to make sure they STAY “part-time”). Overtime is probably strictly prohibited for baristas- I overheard one barista and manager conversation where the barista was sent home mid-rush because he was approaching overtime. 

          1. These are common practice at all big companies. Giant Eagle grocery stores, Chase bank and others all do not allow overtime, keep employees under 30 hours so they are part time (and therefor not eligible for benefits).
            Is it fair or ‘right’? Of course not. Welcome to the world.

          2. These are common practice at all big companies. Giant Eagle grocery stores, Chase bank and others all do not allow overtime, keep employees under 30 hours so they are part time (and therefor not eligible for benefits).
            Is it fair or ‘right’? Of course not. Welcome to the world.

          3. These are common practice at all big companies. Giant Eagle grocery stores, Chase bank and others all do not allow overtime, keep employees under 30 hours so they are part time (and therefor not eligible for benefits).
            Is it fair or ‘right’? Of course not. Welcome to the world.

    2. You are correct, there is no Barista school, however, you are trained within the store. As a Store Manager, then you know that most are trained incorrectly.  You should also know that because
      of the change Starbucks has experienced within the last 3 years, they are no longer the employee
      friendly company they once were.  If you were employed 6 years ago, you know what I am talking about unless, the level at which you are along with your young age, you are probably glad to just have a
      job.  Anyone with a long history of management would know precisely what I am referring to.  No, I am
      not bitter.  I loved working for Starbucks because I am a people person.  However, I no longer supported their change of behavior when they began to overwork their employees. No doubt that their change was
      not in the best interests of their employees, it was strictly about making money.

    3. That is because Starbucks discovered that their ” barista’s” were not worth the price of a bag of sugar. So Starbucks went to super automatic machines. Push a button, and the machine makes the drink. Lattee and cappuchino are the same , and most mixed coffees are a thing of the past. Two shots in a 20 oz. drink? We put 3 in. And we sold 5 times as many 16 oz drinks as 20’s. Our people were aware that their coffee would go bitter in 20 minutes once it was in the cup. Of course, Starbucks coffee is bitter when it hits the shop. Quality is waaaay down, and that is why Starbucks is struggling.

  63. i am a starbucks store manager and have been for 6 years, although we train our baristas well, there is no such thing as barista school.

  64. Say please and leave a tip for a cup of coffee
    what the f… is wrong with the coffee at my local 7-eleven
    if I don’t like the taste just toss it and get a new one
    For under a buck-fifty

    1. Then go ahead and do that.  Please don’t ever stop by my shop.  If you all are happy with the swill from 7/11, by all means keep drinking it and I can save the good coffee for people that do care.

      1.  Too bad there isn’t a Barista School. They might have taught you to not send customers elsewhere just because they don’t tip for your overpriced coffee.

        1. Expecting a tip for counter service is insulting. Why don’t you go and beg on the street?

          1. At a coffee shops(not Starbucks), making the perfect latte for you takes talent and skill. Barista’s spend hours learning how to pull good shots, how to make latte art, all the different drinks, perfect foam, adjusting the grind if the shots are off. Besides bussing, making food, baking, cleaning everything and making sure you leave with a smile. It’s just like serving expect the customer comes to the counter.

        2. Starbucks discovered a $7.50 an hour barista was a joke, so they went to super automatic machines. Push a button, and the drink makes it’s self. of course, Their latte and cappuchino are the same thing. When I had my coffee shop, Starbucks sent some of their people in to check us out. The next day, three of them came to me and asked for a job. Anyone who likes McDonald’s coffe should keep drinking it. They obviously have no palat. If you appreciate fresh coffee ( different from fresh made), and enjoy the artistry of it’s creation, the extra money is worth it. Arabica coffee is 3 times more expensive than robusto ( which is what McDonald’s, 7-11, etc. serve).

      2. with an attitude like that you will always have fewer and fewer customers….the art isn’t just in the coffee but in the way you sell it…not yourself….from what I’m told you make an excellent cup of coffee but on the flip side I’m told you charge too much for one cup and it would be great if that one cup inside was a refillable cup at no extra charge or half the price….it’s great you train your staff a lot of businesses have decided not to and hire those that have only a grade 12 and at least 3 to 5 years experience…you have taken that mark to a new level…but instead of insulting this man make him an offer he can’t refuse….speak to him one on one and offer a free sample cup and let him decide…if he loves it and becomes addicted you have earned yourself a new customer if not an apology is made and he goes on his merry little way…that’s the way the world works….with kindness and understanding that each person is unique and have their own unique taste buds….as for me….I don’t like coffee just tea and chocolate

    2. Then go ahead and do that.  Please don’t ever stop by my shop.  If you all are happy with the swill from 7/11, by all means keep drinking it and I can save the good coffee for people that do care.

    3. its actions like that that further prove you are the typical American consumer/waster

    4. It’s funny we spend our lives teaching our children to say please and thank you for “everything” yet you balk at saying it to a barista like they are put here just to serve you. Ridiculous!

      1. Actually they are put there just to serve you. Or you think they would be hired, or really stay there if they still were hired somehow, if there were no costumers to be served?

          1. Matt, you are also a person with an extremely kind heart, a good sense of himself and someone who is aware of the inner soul of many people: the good, the crabby and the just snotty. And you let the bad stuff roll off your back. As a middle aged barista still learning this art you will be my role model. Thank you for your sweet wisdom!

  65. Thats funny. All the middle eastern customers would say “give me mocha, and give me caramel cake”

    1. Yes, absolutely true.  There is much more that goes on behind the counter than the
      customer knows.

      1. No I work am there. Yea hrs hard to learn but we don’t go to some special school for it. Ha

Leave a Reply

Your email address will not be published. Required fields are marked *

Some people like to travel by train because 
it combines the slowness of a car with the cramped public exposure of 
an airplane.

Dennis Miller

I think my pilot was a little inexperienced. We were sitting on the runway, and he said, “OK, folks, we’re gonna be taking off in a just few—whoa! Here we go.”

Kevin Nealon

“I can’t wait until your vacation is over.” 
—Everyone following you on Instagram

@kristencarney

A man knocked on my door and asked for a donation toward the local swimming pool. So I gave him a glass of water.

Comedian Greg Davies

Funny Jokes

Just found the worst page in the entire dictionary. What I saw was disgraceful, disgusting, dishonest, and disingenuous.

@sixthformpoet

Funny Jokes

Client: We need you to log in to the YouTube and make all our company videos viral.

From clientsfromhell.net

Funny Jokes

My cat just walked up to the paper shredder and said, “Teach me 
everything you know.”

@NicCageMatch

Funny Jokes

“Just because you can’t dance doesn’t mean you shouldn’t dance.” 
—Alcohol

@yoyoha (Josh Hara)

Funny Jokes

My parents didn’t want to move to Florida, but they turned 60 and that’s the law.

—Jerry Seinfeld

Funny Jokes

Q: What do you call an Amish guy with his hand in a horse’s mouth?

A: A mechanic.

Fields marked with an * are required
Foods That Harm Foods That HealWant a Free eBook?
FOODS THAT HARM, FOODS THAT HEAL offers important information about the role diet plays in the struggle against heart disease, cancer, diabetes and other serious illnesses. Answer the question below to receive your FREE digital eBook.

Someone in my household experiences the following conditions:

Send me a link to download FOODS THAT HARM, FOODS THAT HEAL:
By clicking below, I agree to the Trusted Media Brands Privacy Policy