After we cook something, we put it in a holding cabinet and set a timer.
When the timer goes off, weâre supposed to throw it out. But often, we just reheat the food. So for the freshest meal, come between 11 a.m. and 1 p.m. or between 6 p.m. and 8 p.m. More people are in the restaurant then, so weâre cooking and serving new food constantly.
That plain chicken breast may have been a healthy choice out of the package,
but sometimes we have to slather it with butter just to make sure it doesnât stick to the grill.
Thereâs usually a way to get expensive menu items for less.
If youâre craving a Big Mac, for example, order a $1 McDouble with no mustard or ketchup and then add shredded lettuce and Mac sauce for a small charge. Itâs basically a mini Big Mac, and you can get two for less than the cost of one Big Mac.
Most fast-food joints clean everything, including the grills and the drink machine nozzles, with super-concentrated chemicals at the end of the day.
If youâre one of the
first customers in the morning, you may be getting some of that
chemical residue on the food or in the drink you order.
Those grill marks on your burger?
Not real. They were put there by the factory.
Most of us will cook something fresh for you if you ask.
But if you want to
make sure your french fries come right out of the fryer, order them
without salt; that forces us to cook you a new batch. Then you can add
your own salt.
Avoid asking for âextraâ of something, like cheese or sauce.
As soon as you say âextra,â we have to enter it at the register and charge you for it. Instead, just tell us you want us to âput a good amount on thereâ or ânot to be skimpy with it,â and weâll load you up.
Yes, our chili is made from what you think:
Meat from old burgers.
It makes me laugh when someone comes in and says sheâs trying to be healthyâand then orders a salad with crispy chicken.
At McDonaldâs, some of those salads have about as many calories as a Big Mac. In fact, a small order of french fries contains four fewer grams of fat than a packet of our ranch dressing.
Because weâre timed on how fast we get customers through the drive-through,
we always prioritize those in line outside over anyone at the front counter.
One of my coworkers once got so mad that he spit in someoneâs food.
He was suspended for three days; most of us would never do something like that.
Hereâs a good way to know how clean a fast-food establishment really is:
When you get your drink, bend down and look up into the ice chute. If you see mold and other stuff growing in there â which is more common than you might expect â theyâre not cleaning the machine as often as theyâre supposed to.
Those gorgeous pictures of our food in our advertisements?
airbrushed and touched up with fiberglass and paint. It probably takes
two hours to make that picture; obviously, weâre not going to be able to replicate that.
Please, please, get off your cell phone.
Iâve had people pull up to the window, pay, and drive away without their food because theyâre talking on the phone and not paying attention. Then theyâre mad at me.
At most fast-food restaurants, itâs tough to give away free food, especially things like burgers because theyâre inventoried.
We can sometimes give away French fries, ice cream or drinks because we get those ourselves, but it depends which manager is on duty.
We hate it when you order an ice cream.
Most of the time, weâve got to make it, and itâs already melting by the time we hand it to you. If you order 4 or 5 cones at a time, itâs almost impossible to get them to you before they melt everywhere, and then you want new ones.
Hereâs something that surprised me when I started working at McDonalds:
Our clam grills are set at 750 degrees, and they can fully cook a regular beef hamburger in just 38 seconds, a quarter pounder in 70 seconds. The first time I ever saw that, I was like, âEwww.'
Weâre happy to replace something if we mess up, but we can usually tell when youâre making up a story to get free food.
There was one guy who found a pebble in our parking lot, put it in his food after he ate most of it, and then asked for a replacement. Another lady took 10 tacos home. The next day, she brought just a few of them back, showing us that their lettuce was brown. She wanted another 10 tacos. But of course if you leave tacos out for 24 hours, the lettuce will turn.
Some fast-food workers definitely follow the 10-second rule.
I have seen people drop food and then pick it back up and put it on the grill.
No, most of us do not donate our leftovers.
I canât believe how much food we throw out every day, especially at the end of the night.
All fast-food restaurants are not created equal.
Even restaurants within the same chain can vary widely depending on the owner and manager and what kind of standards they set.
When you take three handfuls of napkins or fill your purse with ketchup packets,
I donât know what you call it, but I call it stealing. Youâre just making things more expensive for everyone.
Please donât ask what ingredients are in our fried chicken coating or in our special sauce.
All of our recipes are proprietary, so they donât even tell us whatâs in them.
At some restaurants, managers get a bonus if they hold onto their employees and keep their turnover rate down.
That gives us an incentive to keep people who arenât very good, even if they donât know the difference between a French fry and a screwdriver. And Iâm not exaggerating; Iâve had employees who were that bad.
Most of us, even the managers, arenât making much more than minimum wage.
You wouldnât believe the stuff we put up with for that kind of money. People constantly talk to me like Iâm a two-year-old. Iâve had
customers throw drinks at me and cuss at me. Iâve been held up at
At Taco Bell, most of our food does carry over, so we reheat it and serve it the next day.
Thatâs why I never take my lunch break early.
For the best deal at McDonalds, order off the dollar menu.
get a lot of food for the same price as a meal and it will fill you up
We were supposed to wear gloves when we made food,
but a lot of
times my co-workers didnât do it, and that really skeeved me out.
Most of us donât wash our hands as much as we should.
Even though there are signs everywhere reminding us it's the law.
Look around to see how much trash is in the parking lot,
bathrooms are dirty and if the dining room is picked up. When things
that are so publicly visible are neglected, you can bet that even more
is being neglected in the back and in the kitchen where no one can see
Once your order is in at the drive thru,
we have two minutes to get
your food before the screen turns red, and the manager asks whatâs going
We do laugh at you behind your back,
like when you mispronounce our
menu items or when you think we canât hear you through the drive-thru
speaker, yelling at your husband or kids.
When it was slow, sometimes we would all take the garbage out and smoke marijuana in the back.
Really, it's true.