Special Report: Why a Hospital Bill Costs What It Costs

Reader’s Digest investigates the shocking ways we overpay up to thousands of dollars on medical expenses, and how you can understand where your money is going.

By Kimberly Hiss from Reader's Digest Magazine | September 2012
Special Report: Why a Hospital Bill Costs What It Costs© iStockphoto/Thinkstock

2. Coding is so tricky, even doctors don’t get it.

Unlike the corner gas pump, CT scan machines and syringes don’t have visible price tags, making it hard for patients and doctors alike to know their cost. “Most physicians are in the dark about costs,” Dr. Epperly says. “I did a procedure this morning to put a scope into a patient’s stomach, and I don’t know how much she’ll get charged—I’m focused on what to do as a physician to help people. I just filled out the form and put down what we did; my coder is the person who will translate that into money.”

So we asked coders—trained specialists certified by the AAPC (formerly the American Academy of Professional Coders)—what happens next. In a nutshell: Medical billing runs on three sets of universal codes: one for diagnoses (ICD-9), one for procedures (CPT), and one for durable medical goods and certain services (HCPCS). It’s the job of the coder—who can be one of many coders in a hospital billing department or an office manager doubling as a coder in a neighborhood practice—to translate every single illness, treatment, and pair of crutches into a number. Those codes are critically important because they help dictate the rest of the payment stream that follows.

It’s a complex task. CPT codes, for example, are listed in a city-phone-book-size manual in which even an MRI has about 60 variations. “Sometimes I’ll look at the information and think, I don’t know what the hell kind of code I’m supposed to use here,” says one clinician who does her own coding. “There’s so much to consider, and it can be open to interpretation.” Many clinicians still write their patients’ progress notes on paper, sometimes carbon copy forms with areas for handwritten notes and boxes listing corresponding code choices to be checked off. “People are busy, and a check mark could end up on line one versus line two, and doctors’ handwriting is notoriously sloppy, so a 2 could be misinterpreted as a 3,” says Dena Bravata, MD, chief medical officer for Castlight Health, a cost transparency company.

Some medical professionals don’t have a firm grasp of coding to begin with. In 2010, a 71-year-old cancer patient in Florida paid his physician $10,000 for injection treatments through an implanted pump because his insurance claims were denied. Turns out, the physician’s wife and office manager doing the billing were using the wrong codes. Instead of coding for only the injection therapy, they’d been coding for the actual surgery to implant the pump—ten times per month for over a year.

The system is only getting more complicated. As science generates new diagnoses and treatments, the American Medical Association issues more codes. In October 2014—for the first time since 1977—the government will institute an upgrade of ICD-9 codes to ICD-10, bumping the number of diagnosis codes to more than 144,000 from about 13,600. Professional coders are already preparing. While many predict billing delays, some are so concerned about the transition, they’re forecasting a Y2K of coding. “It’s going to be a major catastrophe,” says Pat Palmer of Medical Billing Advocates. “There will be glitches everywhere, and I foresee a huge increase in errors.”

To save money: Ask up front. Coding is typically too technical for a layperson to grasp: It would be like going to a grocery store and seeing aisles of bar codes without the products they’re attached to, says Richard Gundling, vice president of health-care financial practices for the Healthcare Financial Management Association. But it’s useful to learn the codes for your care. “The doctor’s office can often give you the CPT code for a procedure in advance,” says Gundling. “It might change if anything in your treatment changes, but at least it would give you a frame of reference.” You can give that code to your insurance company or your hospital when you ask for a price estimate. Some cost-comparison tools, like FAIR Health’s, allow you to search by CPT code. Question the code. A coding error could be to blame for an outrageously high bill. (Sometimes codes are listed on bills, sometimes not.) If your bill includes codes, check if they jibe with the ones you got from your doctor beforehand. If a bill has codes without corresponding descriptions, call the billing department to make sure they match the procedure you got (or look them up on FAIR Health’s site) or enlist the help of a patient advocacy group that has coding specialists.

  • Your Comments

    • Steve

      Its so expensive here. I had my heart surgery done in one of the finest hospitals in india for just under $10, 000 . Thats including my travel , stay, hospital fees and a vacation:)

    • Anonymous

      It’s cute how the australian thinks he paid nothing for his medical care. Everything is magically FREE! NO ONE pays ANYTHING. Cute. 

    • Ozwarp

      Isn’t it about time you people had universal health care? Just looking at some of those figures quoted in your article makes me feel sick. My last four operations I paid the grand sum of zilch, and the very last operation I was in hospital for four days. Where do I live ? Australia

    • Kathyhicks4

      Very helpful, informative and Thank you!

    • Kip

      Kimberly Hiss should get some kind of statue erected in her honor in the Hospital Consumers Hall of Fame.  (If there isn’t such a place, there should be).
      Her article was extremely well researched and, frankly, hair-raising.
      Great investigative reporting.

    • Casey

      This sounds all well and good and there is some good advice, BUT I have tried multiple times to get price quotes without success. When I called the hospital where I was to have surgery to ask about the room rate I was told, ‘It depends on so many factors’;  I argued with, ‘There must be a baseline you work from’  and without exception  was told that it ‘just depends’.  So I had no way of knowing if it was $500/day or $5,000/day. 
      I know there are variables, but surely there must be a baseline to work from. When I did get a price quote on my actual surgery it was a whopping $55,000 short of what I was billed!!!  And what the hospital accepted as payment in full from insurance was about 20% of what was billed.

      I am one of those rare patients who  asked for (and received)  an itemized bill as well as a complete copy of my chart. I scrutinized the bill and compared it with my chart finding thousands of dollars in error. And those are just the ones I found!  It has been nearly a year of phone calls and certified letters (to make sure they couldn’t say they never got them) and not only have they not corrected the bill, but in a few instances, made it even worse. Plus they have yet to answer my questions about  what  particular items are.
      I have learned you must be vigilant with ALL medical bills, not just those from the hospital. I refused a particular lab test at the clinic and told the staff I would not pay if they chose to do it. They ignored me, did the test and billed my insurance. I called my insurance company  and was told that if a bill comes in, they pay. Period.  It mattered not to them that I refused and that it should not have been done in the first place. It took months of phone calls both to the clinic and insurance to get the charges reversed and the insurance reimbursed.

      Use out patient stand-alone surgery centers Ms. Hiss advises. Again, sounds good, but you have to ask very specific questions with very specific parameters with very specific details and make sure you and the billing office are talking apples and apples rather than apples and oranges. Case in point: my husband broke 3 toes on one foot. Goes to the hospital to have pins placed. They charged by the minute for the operating room and recovery as expected. For the removal, the doctor suggests his clinic’s stand-alone surgery center. They say, “Not a problem, we charge a flat fee.”  Great. NOT! They charged for 3 separate visits to the operating room!!! Their rational? It was 3 separate procedures because it involved 3 toes!  He was in the operating room from start to finish a total of 10 minutes and was charged over $5,000! In a cost per minute comparison, the stand-alone was nearly twice  as expensive as the hospital.

      Out patient surgery: ask to leave ASAP. My husband was not monitored in any way, was not checked on once, we were not told it was okay to leave – charged nearly $1000 to lay on their uncomfortable gurney.You are charged by the minute to lay on their gurney when you could just as easily be sleeping in your own bed at home at no cost.Shopping around sounds good, but even if you are lucky enough to get price quotes, it may do you no good as your physician most likely does not have privileges at multiple facilities or if so, not at the one of your choosing. 

      • http://www.worldclasslasik.com/cataracts/cataract-surgery-cost Cataract Surgery

        That sounds awful Casey :(

      • http://www.worldclasslasik.com/cataracts/cataract-surgery-cost Cataract Surgery

        That sounds awful Casey :(

      • http://www.worldclasslasik.com/cataracts/cataract-surgery-cost Cataract Surgery

        That sounds awful Casey :(

    • Anonymous

      What I don’t understand is when I didn’t have insurance, I was charged the full amount minus 10%.  That amount was far more than my insurance company pays them now.  If my bill was $7000.00 and insurance can pay $500.00 why did I have to pay $6300.00?  Why not just charge me the same amount they get from the insurance company and I wouldn’t have to take years to pay it off. 

      • Kay Grace

        I’ve been saying this for years.  Why is it the un-insured have to pay more than is accepted from insurance for the same thing?! It makes no sense.

      • Henniek64

        There is a  ridiculous law that insists that private paying patients (usually low income) have to pay the full rate book price because otherwise the billing is considered fraud. In the meantime insurance companies can negotiate prices at approximate 30% the ratebook prices which much better reflect the actual hospital costs. When Bill Gates goes to the supermarket or the little lady down the corner living on Social Security, they both pay the same price for a loaf of bread and a pound of beef.  Healthcare reform will never be fair untill everyone (Medicare, private insurance and private payers) pays the same amount for the same procedure. What we need is a class action suit on behalf of private payers. Any  bigtime lawyers listening here?