Point of Service

At the clothing store where I work, I make it a point of pride to give customers my unvarnished opinion. One day, when a man emerged from the fitting room, I took one look at him and shook my head. "No, no," I said. "Those jeans look terrible on you. I’ll go get you another pair."

As I walked away, I heard him mumble, "I was trying on the shirt."

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