After booking my 90-year-old mother on a flight from Florida to Nevada, I called the airline to go over her needs. The woman representative listened patiently as I requested a wheelchair and an attendant for my mother because of her arthritis and impaired vision. I also asked for a special meal and assistance in changing planes.
My apprehension lightened a bit when the woman assured me everything would be taken care of. I thanked her profusely.
"Why, you’re welcome," she replied. I was about to hang up when she cheerfully asked, "And will your mother be needing a rental car?"