13+ Things Your Pizza Guy Won’t Tell You

Love pizza? Get smarter about service with our list of things pizza delivery people wish you knew before dialing in your order.

By Maureen Mackey
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    1. It's a pizza, not a lifetime commitment.

    My other line is ringing, so choose the toppings before you call.

    2. We know when kids are prank-calling us.

    They can’t mask their voices very well. The smart ones block the phone number. The dumb ones don’t.

    3. Accidents happen.

    If I drop your pizza on the way, sometimes I’ll shake the box to get the cheese to slide back on right.

    4. Patience, please!

    It takes about 20 minutes to go from raw dough to fully baked pizza. And then I have to drive to your house.

    5. Why won't we deliver to some neighborhoods?

    In some neighborhoods, a kid getting out of a car with a pizza in his hands is like screaming, “Rob me! I have cash!”

    6. I'm a human being.

    When you see me drenched and shivering in the rain, it’s not nice to close the door in my face while you search for some quarters in the sofa cushions.

    7. Use your manners.

    When you open the door, please hang up your cell phone or put it down. It’s basic etiquette.

    8. Before you open the door,

    I’d prefer that you have a shirt on (and definitely some pants).

    9. Tips should be 10 to 15 percent of your order.

    If you order a lot of pizza—say, hundreds of dollars’ worth, for a party or something—but give me a $1 tip, well, I’m going to have a problem with that.

    10. The more gated the community, the more guarded the wallet.

    The best tips actually come from middle- and lower-class people who know what we go through.

    11. I remember every customer who doesn't tip.

    I won’t do anything to jeopardize my job, but shaking the soda on the next delivery would not be out of the question.

    12. I can't wait forever.

    I’ll knock on your door three times and call you on the phone twice. If you don’t answer, don’t call later to complain that you didn’t get your food.

    13. Some people want more than just pizza.

    A guy once ordered pizza from me just so he’d have some help moving his sofa up a flight of stairs. I agreed to help him. He gave me a few extra bucks. I took it.

    14. Telling me your address is just the first step.

    Making sure the number is on your house or mailbox is kind of important too.

    15. I can't afford to be choosy.

    We have some fantastic customers and some who are just terrible. But I’ll deliver to them all—this is what I do.

    16. I'm just a kid.

    Many delivery drivers are teenage boys, and most parents don’t like their teenage boys driving around at night in downpours or blizzards. Yet these same people have no qualms about having other teenage kids deliver their pizza in these conditions.

    17. There are always special customers.

    Like the little old lady who wants to pay her bill with a $5 check. I’ll take it because none of us want to be mean to a grandmother. But if she hasn’t ordered from us before, I won’t take it.

    18. Keep it short and sweet.

    We act like we really want to have a conversation with you at your door, but we don’t, unless we know you. Basically, we just want to get the delivery over with. I will try to be as nice to you as possible, but if you complain that I’m late, or if you have a problem with your order, I won’t be so nice.

    19.The majority of our employees work 12-14 hours a day.

    At the end of the day, we just want to go home. So please don’t call for a delivery at closing time and then complain that we can’t accommodate you.

    20. At our shop, we use our own cars to deliver pizza.

    Last week one of our guys smashed his car into a pole on an icy road. Now he’s using a rental car.

    21. I'm one of the easiest people to get along with.

    But if you’re rude to me, I have no problem going toe-to-toe with you.

    22. I can't wait much longer than a few minutes.

    Don’t jump in the shower right after you order pizza and then not the answer the door.

    23. If you live across the street, please don’t call for a delivery.

    Get off your rear end and pick up the pizza yourself.

    24. I'm over pizza.

    After I leave this job, I’m sure I won’t be able to eat pizza for at least a year.

    25. Time is money.

    The majority of customers who stand there chatting about the weather are just trying to make up for not giving us tips.

    26. You ordered the pizza.

    You know how much it costs. Please have your money (and tip) ready when you answer the door.

    27. I don't have the authority to give you a discount.

    Really, I don't. I'm just the delivery guy. 


    Sources: Anonymous pizza delivery people in New York, North Carolina, and Pennsylvania.

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    Your Comments

    • Ralph Sampson

      Why a shirt?

    • ephiroll

      All true but the teenager thing. You normally have to have 3-5 years worth of history on your MVR to be a driver. Only cut rate places hire teenagers to drive on a regular basis.

    • Steve032

      Please tip 15%…but wait…don’t tip and I’ll shake your soda or do some other ridiculous thing to your food.

      This is article is asinine.

    • Mike

      Customer: “Hi I would like to place an order for delivery” Me: “Great! What can I get for you” Customer: “Hold on sec let me see what they want” What do you guys want on your pizza?” Me: HANGING UP THE PHONE…

    • I deliver in one foot of snow.

      You missed one sneaky low thing people do. They send their children to the door when they don’t want to tip. I’ve even had children go to the door when customer tried to get away with shorting me $10. Then he had the nerve to complain that I was lying to him. After a call to my boss, I was OKed me to call the police. The customer coughed up $10 in a heartbeat. No tip of course, but he was blacklisted from ordering pizza from our store again, and our store is a MAJOR franchise, so it’s hard to earn that mark of shame.

    • PWB

      It’s worth remembering that most of the time these are kids — 16, 17 years old — not concierge service at the Ritz Carlton. A friendly smile, a decent tip, and a thank you for a job well done goes a lot further than one would think in helping a young person develop their professional skills.

    • PWB

      If only pizza girls were as hot as the chick in #21…

    • Colossus

      Number 5=Ferguson, Missouri.

    • formerpizzaguy

      Some of these thoughts are helpful, but any pizza delivery person as entitled as this person sounds, is probably going to struggle with the job. I’ve done the job, and no, people are not generally working 12 to 24 hour shifts. More like 4 to 8. That statement does undermine the credibility just a tad.

    • Jee Suss

      Please blow the bong smoke away from my face @ the door……or I may eat your Za!