Cushion your blows (literally)
A study from MIT, Harvard, and Yale shows that people are more flexible and accommodating when they sit on cushioned surfaces. Bruce Feiler, author of Secrets of Happy Families, suggests moving heated conversations to a sofa or chairs with padded seats.
Start your sentences with this magic word
To take an argument down a notch, start sentences with “I” not “you,” suggests Linda Hill, professor of Business Administration at Harvard Business School. “This will help the other person see your perspective and understand that you’re not trying to blame them for the problem,” she told HBR.org.