They know who’s a Mac and who’s a PC—and who’s going to spend more
In 2012, Orbitz tracked people’s online activities to test out a little experiment: Do Mac users spend more on travel than PC users? Turns out that on average, Mac users lay out $20 to $30 more per night on hotels and go for more stars, according to the Wall Street Journal. As a result, the online travel site shows these users different, more expensive travel options first. To avoid inadvertently paying more, sort results by price. Here are 11 more secrets travel booking companies won’t ever tell you.
Their software doesn’t always hook up to the hotel’s system
The middleman’s software isn’t immune to system errors, so always call the hotel or airline to make sure your booking was processed. And a guaranteed reservation is almost impossible to come by—but the risk of finding out your plane or hotel is overbooked and getting bumped to another flight or hotel increases with third-party providers. “If someone has to be bumped due to an oversold situation, it will be customers who booked with an OTA,” says Hilary Stockton, CEO of luxury travel company, TravelSort. “They are deemed to be mere price shoppers and not loyal to the brand.” Make sure you know your passenger rights if your flight has been overbooked.