“We guarantee customer satisfaction”
The truth is that moving is a fairly uncommon event, which means you’re not likely to be a repeat customer any time soon—and shady companies know that, says Britt LaLiberte of Dunmar Moving. And even if you are unhappy, chances are good you’ll be living in another state with different laws, making it even harder to deal with your moving company. The best way to combat this is to be prepared and have realistic expectations. “Look for a mover who is telling you what is possible and not telling you what you want to hear,” he says. You need to know about these 10 online scams, too.
“I don’t have my paperwork handy but I’m totally registered”
“A mover or moving company should be registered with the Federal Motor Carrier Safety Administration (FMCSA) and should have a U.S. DOT number to prove it,” says Ross Sapir, founder and CEO of Roadway Moving. “A good mover will volunteer this information. Run away from anyone who won’t immediately provide it.” Beware of these 10 phone call scams that can steal your money.
“Just sign this, we’ll fill out the rest later”
Asking customers to sign a blank or incomplete contract is one of the primary ways dishonest movers con customers, according to Mr. Sapir. Make sure you get everything in writing—and read it—before inking your name on the dotted line. Find out the secrets home inspectors won’t tell you.