“We do door-to-door service”
They may be getting things from one doorstep to another but it may not be the same moving company the whole way or the same items you packed. Make sure that once your items are loaded onto a truck, they don’t get unloaded until it gets to your new house. “Many less reputable movers will switch trucks, or mix multiple households onto a truck and every time that happens, the likelihood of damage or missing items is increased 100 fold,” says Jeff Campbell, a moving expert and author of New Middle Class Dad.
“We believe you”
This may sound counter-intuitive but you don’t want a mover who takes you at your word about how much stuff you have and how easy it will be to pack up, says Lavi Brill, sales manager of Oz Moving. “Most moves are larger in scope than people realize. Overall, the process is very extensive and time-consuming, which makes moving services more expensive than you might first think,” Brill says. “Customers commonly underreport or underestimate the size of their inventory so your mover should never assume your guess is correct.”
“We’re new, we don’t have any reviews”
There are many fly-by-night moving scams that bank on busy customers not vetting them. You’re under a lot of stress when you’re moving but the more you can do in advance to confirm whether a mover is legitimate, the better. Mr. Sapir recommends checking the mover’s rating on Yelp, Angie’s List, the Better Business Bureau and their ProMover accreditation from the American Moving and Storage Association. Here’s how to spot fake online reviews.