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5 Best (and 5 Worst) Car Services in America

Car services are thriving, but are you cruising with the right one? Read on to find out.

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Best: Blacklane

There's just not enough time to fully rave about Blacklane. The service takes the user-friendly attributes of rideshare giants like Uber and combines them with a black car service. The end result is a reliable car shuttle at your service. Download the app, enter your pickup and dropoff locations or the number of hours you want to book the vehicle for, select the vehicle you prefer, and relay your desired pickup time. You'll get an exact, all-inclusive quote, not an approximation, that includes all taxes, fees, and gratuities, so you know exactly what you're going to get despite traffic, detours, etc. It's available in 50 countries and covers more than 250 cities.These are the 10 Uber-related scams you need to be on the lookout for.

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Worst: Dryver

Dryver sets itself apart from expensive taxis and limos by driving your car for you, thereby avoiding the expenses related to maintaining a fleet of vehicles. But that seems to be where the benefits end. Available in 77 cities across 32 states, reviewers of the service have called out its biggest flaw: a lack of insurance. This means if your driver hits someone, they're a "permissible operator" of your vehicle, and your insurance is liable for the aftermath. They're also known to charge hefty fees upward of $70 if you cancel the day of.

 

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Best: Curb

Dubbing itself "the #1 taxi app in the U.S.", Curb connects you to over 50,000 taxis, with rides available in 65 cities, including New York City, Boston, Philadelphia, Chicago, Los Angeles, Las Vegas, Miami, and Washington, D.C. With all these new-age car services out there, die-hard taxi lovers might feel a bit of aversion. But Curb lets users book a yellow cab in advance and pay for taxis through your phone. It's a nice alternative to Uber and Lyft, while still supporting the real deal taxi business, minus the fumbling for your cash and the waving of your hand to hail a ride. The service ensures you reliability, especially important if you're in a neighborhood where taxis aren't flying by every second. Here's how different car colors affect your chances of getting in an accident.

Close-up Of A Black African American Man Hands Holding Steering Wheel While Driving Car. Detail of a hand holding a steering wheel.Red Confidential/Shutterstock

Worst: Gett

Gett is an interesting car service as its approach is less consumer-focused and more driver-oriented. The global ride-sharing app available in 100-plus cities is built on the idea that if you treat drivers better, they will treat riders better. While it's a nice lesson about the rules of kindness and karma, reviewers have called out entitled drivers who pick them up with other passengers already in the car or ones who demand five-star ratings.

Close-up Of A Man Hands Holding Steering Wheel While Driving CarAndrey_Popov/Shutterstock

Best: Lyft

Lyft is definitely geared more toward the budget-minded passenger seeking out an average car service without any extra bells and whistles. What it does offer is all the ease and benefits of a regular taxi, except that you find your ride via the app, pay a significant amount less, and, of course, pay automatically through the app on your smartphone. Lyft is available in San Francisco, Los Angeles, San Diego, Sacramento, Seattle, Chicago, Washington D.C., Boston, Charlotte, Denver, Dallas, Atlanta, Baltimore, Phoenix, St. Paul, Indianapolis, Nashville, and Pittsburgh. Here are 18 secrets Uber and Lyft drivers won't tell you.

Color image of a hand honking the horn inside a car.Alexandru Nika/Shutterstock

Worst: Uber

Do you remember when Uber first came out? It seemed like the ridesharing service was a high-end black car service, with reliable pick-ups, clean and better-than-average vehicles, and super cheap prices. Today things have changed. Uber has undoubtedly made a name for itself, but it's also seen a lot of backlash. Surge pricing, sketchy practices, longer waiting times, aggravated drivers, and dumpy cars have made for some unfavorable press. Yes, it's available worldwide, but if you want a comfortable and reliable ride on your travels, you might want to pick another service. You can make your car ride less expensive if you know these Uber hacks.

 

Chauffeur driving a car, view from insideAfrica Studio/Shutterstock

Best: GroundLink

If you're the type of person who needs an extra touch of professionalism in your life, you should give GroundLink a try. Founded in 2003, the service is aimed at corporate clients, though leisure travelers are merrily welcomed. Safety and reliability are the core of this professional chauffeur car service, while guaranteed luxury vehicles are at your fingertips. With a motto like "on time or your next ride is free," it's safe to say this car service, available throughout the United States and internationally, is worth trying out.

 

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Worst: Carmel Limo

Created in 2013, Carmel Limo is available in 150 cities nationwide and 300 cities worldwide. While it prides itself on being the largest limousine service in the world, users say the smartphone app is prone to hindering delays—something that only adds more stress to your travels! Worse still, some reviewers call the service completely unreliable. Though you may book a reservation, there is no guarantee they will honor it. In fact, according to customer service, they accept all incoming reservations without ensuring they have availability. This has left many customers high and dry without a set of wheels, and, understandably given the car service a reputation of having a terrible booking service.

 

Young beautiful woman in pant suit walking towards passenger car with suitcaseLightField Studios/Shutterstock

Best: zTrip

This car service is all about customer preference. You can select either a late-model black car or a regular taxi to fit your style, comfort, and needs or just go with whatever's available. On zTrip, you can see what cars are near your location and the estimated arrival times. You can also expect up-front pricing, while payment is only sent via the app once your trip is complete. The service is available in select cities, with over 70 airport locations to choose from. You can book for now, for later today, or for later this week.

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Worst: EmpireCLS Worldwide Chauffeured Service

A dependable black car service with the utmost transparency is non-negotiable, yet EmpireCLS Worldwide Chauffeured Service somehow remains in business despite sending their actual work to other limo companies. This means you never know what type of service you'll actually get. Promised luxury cars have been reported as old and beaten up, which for a limousine service is unacceptable. Despite being available in over 700 cities worldwide, the hospitality and reliability are major downfalls for the car service company. Read on for the 11 secrets your taxi driver won't tell you.