1. Alaska Air
via spirit.com Alaska Airlines scored the coveted number one spot. According to The Points Guy, this should come as no big surprise because Alaska Airlines is known to be an all-around excellent airline, which is why it placed in the top three for half the criteria, including airfare prices, on-time arrivals, lost baggage, customer satisfaction, and its frequent flier program. Alaska Airlines is currently in the process of merging with Virgin America, so the study authors combined their scores instead of giving Virgin its own ranking. Fortunately for Alaska Airlines, though, this hasn’t impacted its reputation or scores yet. “If you’re traveling in the West, Alaska is clearly the airline to fly,” says Julian Mark Kheel, Analyst at The Points Guy. “Not only was it number one overall in our study, but it also performed very well across the board.” Here are the airport mistakes we’re all still making.
via united.com It may come as a bit of shock to see United Airlines ranked so high, considering it didn’t score number one on any of the survey’s individual criteria. United, did however, consistently score in the top in all four categories: price, convenience, headaches, and extras. In fact, United rated second with cabin comfort and has numerous airport lounges (there’s a lounge in most major cities, sometimes even two or three). “United didn’t win outright in any of our 10 criteria, but the airline performed solidly in a number of areas and didn’t finish in the bottom three in any of them,” says Kheel. “So it was United’s consistency that vaulted them into second place.”