Know your people
In addition to recognizing the traits of a good worker, being familiar with your employees’ strengths is crucial. “If Tom is a great cashier, and customers love him, don’t have Tom in the kitchen. You need Tom to be energized, and energizing others through his work,” says Kevin B. Donovan, MS, senior vice president, Otsuka-People. Donovan stresses the need for bosses to know their employees, both on the job, and off. That means spending time observing their strengths, and weaknesses, so that you can best harness their talents. Think of these strengths as beauty points, he says, and bosses need to find their own, as well. “You must explore ways to provide your employees with an environment to demonstrate those beauty points. I have experienced too many bosses looking to always make improvements in competencies, and capabilities, that will only be temporary at best, and never make a difference in our contributions to the business,” he says. Find what your employees do best, and they’ll always make you look good. Help them maintain a solid life-work balance, and they’ll be loyal forever. Here are more ways to build trust with your employees.
Think like an employee, act like a manager
Your employees want promotions, and you want to be noticed by your boss, as well. Think like an employee to be a great boss, says sales and marketing expert, Jerry Acuff. “Employees want us to care about them. They want us to help them succeed. The best way to do that is by providing competent job instruction, combined with providing your workers independence in doing their job,” he says. Keep in touch with the things that mattered to you when you were an employee, such as praise for a job well done, and make a point of providing those things. “Fall in love with your people. You have been entrusted with one of the most important responsibilities in life—helping someone else succeed,” he adds. Remember that, and you’ll always have your staff’s devotion.