13 Office Etiquette Rules No One Follows Anymore
Say good riddance to these outdated workplace practices.
Coming in sick
It’s never “Bring Your Germs to Work Day,” according to etiquette expert Jacqueline Whitmore. Once upon a time, employees were praised for toughing it out and going into the office while battling fevers, coughs and overall grossness. While it was questionable back then, these days thanks to the ease of working from home, you’re more likely to have people running for cover rather than cheering when you walk in the door. New office etiquette dictates stay home and read these tips from people who swear they never get sick.
The cold drop-in
“Showing up to meet someone without an appointment is not a good method to use in business or your job search. While quite popular 20, 30, 40 years ago, showing up to someone’s office unexpected can brand you as unaware and aggressive. I’ve had clients in their job search get frustrated that they aren’t hearing back from the HR rep about their application and have asked me if they should show up to the building and try to meet them. To me, doing that would guarantee you wouldn’t get a callback for an interview. Instead, job searchers should try different methods to get an ‘in’ at the company—through alumni contacts, tracing connections through LinkedIn, attending networking events or career fairs and interacting with the local chambers, etc.”—Jill Gugino Pante, M.Ed., Director, Lerner Career Services Center University of Delaware
Handwritten thank you notes
Washington Post advice columnist Karla L. Miller is a big believer that emailed thank yous trump handwritten ones for office etiquette these days. She cites several reasons email is superior, including speed: “By the time a paper letter passes through an employer’s mailroom, the hiring decision may already be made. If you’re interested in the position, make sure the hiring manager hears from you 24 to 48 hours after the interview.”
Calling co-workers Mr. or Ms. or Mrs.
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“This is particularly applicable to Gen Z, perhaps in situations where they’re working with an older colleague and still relatively new to the workforce. They may be accustomed to addressing adults as Mr. or Mrs., not by their first name. This shouldn’t be done as it can sound childish. Instead, call colleagues by their first name! One caveat to this, however, is when you are speaking with and/or meeting someone of prominence. By addressing them by their first name, it may be deemed informal and disrespectful, so use your judgment and trust your gut.”—Monster Career Expert Vicki Salemi
Quotes in your email signature
“Unless it’s the mission of the organization, having quotes from famous people in your email signature should be avoided. While that particular quote may resonate with you, it could trigger negative emotion in the reader. If that’s the case, then the messages you’re sending could be skewed or misunderstood depending on how that person interprets the quote and attaches that to your brand.”—Jill Gugino Pante, M. Ed., Director, Lerner Career Services Center University of Delaware
Handing out business cards
“This business custom is surely headed for the graveyard. Most are forgotten, lost, or used as impromptu bookmarks. If a connection is actually worth contacting, send them a quick text message right away and save their information so you can open up communication. Also, with most smartphones, you can send complete contact information.”—Sarah Khogyani in Nimble.com
Long, thoughtful emails
In a post titled “Outdated Practices to Avoid in Modern Business,” Evobr.com advises, “If there is anything that Twitter’s 140-character count has proven, it’s that people like simple, straightforward content. No one wants to fish through wordy text trying to find what they are looking for. It’s important to cover necessary information, but it should be done tastefully and as condensed as possible.” Get right to the point in all of your communications—everyone is busy. Unless, of course, you have something hilarious to say. Check out these super-funny out of office messages.
Leaving detailed voicemails
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Likewise, if you are going to leave a voicemail, you’ll want to keep it snappy. Good office etiquette is just leaving a name, number, and a headline of what the call is about. No need to ramble on when you’re likely just going to repeat it all when the person calls back.
Lots of brochures and handouts
“It’s one thing to have a handout that summarizes your organization, services, and brand. However, having countless marketing materials to hand out to people is a waste. Most likely, those materials are going to be recycled or thrown away. Computers and mobile devices are heavily used to find out about organizations, so the marketing concentration should be there. In my organization, we used to have a handful of magazine racks to display materials and handouts. Now we have one and it’s only half full.”—Jill Gugino Pante, M.Ed., Director, Lerner Career Services Center University of Delaware
Candidates writing “Dear Sir” in their cover letter
“This assumes that the recipient is a man, and you only have a 50 percent shot at being correct. This can automatically sour the recipient when you should be making a positive impression based on the content of the cover letter, not to whom it’s incorrectly addressed. Job seekers can simply address the cover letter as, ‘Dear hiring manager’ or ‘To Whom It May Concern,’ to get their point across, remove any possible gender bias and direct the recipient right to the content of the cover letter.”—Monster Career Expert Vicki Salemi