They answer more calls than you can imagine
An estimated 240 million calls are made to 911 in the United States each year. That works out to about 650,000 calls every single day, according to Chris Carver, operations director for the National Emergency Number Association (NENA). It’s a tough job, as you’re about to learn, but let’s lighten things up, if only for a moment, with these outrageous tales of the most hilarious 911 calls ever placed.
Every call requires at least seven tasks
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For a full understanding of what it takes to be a 911 dispatcher, take a look at the Education Overview information on the NENA website. But every time an operator picks up a call, they must:
- Question caller regarding emergency
- Help caller to remain calm
- Prioritize other calls
- Provide instructions to the caller, including about life-saving emergency medical interventions
- Contact proper emergency personnel
- Dispatch emergency personnel
- Record details of the call, information provided, and resources dispatched.