They are 80 percent positive
Aila Images/shutterstock Being blindly positive or perpetually negative can cause others to be frustrated or annoyed or to simply tune out. Here are some examples of how too much positive thinking can backfire.
This is why some of the best research on daily experience is rooted in ratios of positive and negative interactions. Over the last two decades, scientists have made remarkable predictions simply by watching people interact with one another and then scoring the conversations based on the ratio of positive and negative interactions. Researchers have used the findings to predict everything from the likelihood a couple will divorce to the odds of a work team having high customer satisfaction and productivity levels.
More recent research helps explain why these brief exchanges matter so much. When you experience negative emotions as a result of criticism or rejection, for example, your body produces higher levels of the stress hormone cortisol, which shuts down much of your thinking and activates conflict and defense mechanisms. You perceive situations as being worse than they actually are. The release of cortisol is also a sustained response, so it lasts for a while, especially if you dwell on the negative event. Constant negativity in the workplace also carries some scary health risks.
When you experience a positive interaction, it activates a very different response. Positive exchanges boost your body’s production of oxytocin, a feel-good hormone that increases your ability to communicate, collaborate, and trust others. When oxytocin activates networks in your prefrontal cortex, it leads to more expansive thought and action. However, oxytocin metabolizes faster than cortisol, so the effects of a positive surge are less dramatic and enduring than they are for a negative one.
We need at least three to five positive interactions to outweigh every one negative exchange. Bad moments simply outweigh good ones. Whether you’re having a one-on-one conversation with a colleague or a group discussion, keep this simple shortcut in mind: At least 80 percent of your conversations should be focused on what’s going right.
Workplaces, for example, often have this backward. During performance reviews, managers routinely spend 80 percent of their time on weaknesses, gaps, and “areas for improvement.” They spend roughly 20 percent of the time on strengths and positive aspects. Any time you have discussions with a person or group, spend the vast majority of the time talking about what is working, and use the remaining time to address deficits. If your boss shows these telltale signs of being too focused on the negative, here’s how to handle them.
They keep their mission in mind
Nokuro/shutterstock Reminding yourself why you do what you do every day could also make you a lot more productive. If your job isn’t giving you this sense of purpose, here’s what you should do.
Consider what happened when Wharton School of Business professor Adam Grant first studied the motivation of call center workers who spent their days calling the school’s alumni to request donations for future scholarship recipients. Given the job’s degree of difficulty (calling people in the evening and asking them for money) and its high level of turnover, Grant wondered if introducing call center workers to an actual scholarship recipient would provide additional motivation. So Grant and his fellow researchers brought in a scholarship recipient to speak with one group of these workers for a mere five minutes.
A month later, the call center workers who had spoken with the scholarship recipient were remarkably more productive. This group made almost twice as many calls per hour. Before the intervention, each caller raised about $400 per week; afterward, each raised about $2,000 per week.
Another example: As part of an experiment, patient photos were included when radiologists reviewed CT or MRI scans. In most cases, radiologists simply looked at scans and did not see or meet the actual patient. However, when a photograph was included, the radiologists admitted feeling more empathy toward the patient, and they wrote 29 percent longer reports. Most important, when a photo was attached, the radiologists’ accuracy of diagnosis improved by 46 percent.
Other organizations coordinate regular “field trips” so employees who do not typically see the results of their work can make that connection. John Deere invites employees who build tractors to spend time with the farmers who use the company’s products. Wells Fargo shows its bankers videos of people describing how low-interest loans saved them from severe debt. Facebook invites software developers to hear from people who made connections with long-lost friends and family members through its vast social network.
Find a way to infuse each day with a reminder of your mission. It can be as simple as keeping a story of the impact of your work on hand or having an image, quote, or statement that brings the “why” of your job to life. You should prepare for your workday on your commute, as well; here’s why.