12 Career-Killing Mistakes to Avoid When on a Work Call
These communication mistakes you’re making on business calls could hurt relationships, cost you money, and make you come across as less than professional. Career experts discuss proper phone etiquette in a modern world.
You’re chewing gum or eating
Taking a sip of water is one thing if you’re very thirsty, but ditch the gum and hold out on eating your lunch, suggests Salemi. “People can hear you! And even if you’re on mute, what happens if you’re asked for input? Again, treat this like a Skype job interview. Would you chew gum during it? Eat a sandwich? No. The next time you’re tempted, simply refrain.”
You ended the call without checking that you’re understood.
Closing the call on a professional note is crucial for maintaining good business relations. Before wishing your counterpart well, and saying goodbye, confirm that you’ve fully answered all of their questions, noted down an action plan for following up and addressing their concerns. When you’ve verified that all points are addressed, wish them a good rest of their day and say “Goodbye,” rather than “Bye-bye” or “Talk to you later,” suggests Schweitzer.