When Patients Read What Their Doctors Write
How accuracy, understanding, and even health outcomes can dramatically improve when patients simply view their medical records.
The woman was sitting on a gurney in the emergency room, and I was facing her, typing. I had just written about her abdominal pain, when she posed a question I’d never been asked before: “May I take a look at what you’re writing?”
At the time, I was a fourth-year medical resident in Boston. In our ER, doctors routinely typed visit notes, placed orders, and checked records while we were in patients’ rooms. To maintain at least some eye contact, we faced our patients, with the computer between us.
But there was no reason we couldn’t be on the same side of the computer screen. I sat down next to her and showed her what I was typing. She began pointing out changes. She’d said that her pain had started three weeks prior, not the previous week. Her chart mentioned alcohol abuse in the past; she admitted that she was under a lot of stress and had returned to heavy drinking a couple of months earlier.
As we talked, her diagnosis—inflammation of the pancreas from alcohol use—became clear. I wondered why I’d never shown patients their records before. In medical school, we learn that medical records exist so that doctors can communicate with other doctors. No one told us about the benefits they could bring when shared with patients.
Before the Health Insurance Portability and Accountability Act, a federal law enacted in 1996, patients generally had to sue to see their records. HIPAA, as that mouthful is abbreviated, affirmed that patients have a right to their medical information. But the process for obtaining records was often so cumbersome that few patients tried to access them.
In 2010, Tom Delbanco, an internist, and Jan Walker, a nurse and researcher, started an experiment called OpenNotes that let patients read what their primary care providers wrote about them. They hypothesized that giving patients access to notes would allow them to become more engaged in their care.
Many doctors resisted. Wouldn’t open medical records inhibit what they wrote about sensitive issues, such as substance abuse? What if patients misunderstood the notes? Would that lead to lawsuits? What would patients do with all the information anyway?
After the first year, the results were striking: 80 percent of patients who saw their records reported a better understanding of their medical conditions and said they were more in control of their health. Two thirds reported that they were better at sticking with their prescriptions. Ninety-nine percent of the patients wanted the program to continue.
That day in the Boston ER was a turning point for me. Since I started sharing notes with my patients, they have made dozens of valuable corrections and changes, such as adding medication allergies and telling me when a previous medical problem has been resolved. We come up with treatment plans together. And when patients leave, they receive a copy of my detailed instructions. The medical record becomes a collaborative tool for patients, not just a record of what we doctors do to patients. When patients see their records, there’s more trust and more accuracy.
It’s changed my practice and fundamentally transformed my understanding of whom the medical record ultimately belongs to: the patient.