How to Apologize Like You Mean It
Apology experts name four main things to consider before you say "I’m sorry"
Marjorie Ingall and Susan McCarthy are the authors of "Sorry, Sorry, Sorry: The Case for Good Apologies." Marjorie is also the author of "Mamaleh Knows Best: What Jewish Mothers Do to Raise Creative, Empathetic, Independent Children" and a contributor to countless magazines and newspapers. Susan is the co-author of the international bestseller "When Elephants Weep: The Emotional Lives of Animals" and the author of "Becoming a Tiger: How Baby Animals Learn to Live in the Wild."