1. I’ll work hard to make you happy and I’ll want you to like it. After you leave my salon, I’ll worry about what you think. (I work on people, not on cars on an assembly line.) And if you feel like calling to tell me how happy you are with my work, you will make me smile.
2. For stylists, tips should be 15 to 20 percent of the total cost of your bill. They are a significant portion of my pay. If you stiff me, I’ll remember. And yes, salon owners who style hair do appreciate tips and want them.
3. Sure, you can bring your child or your dog in, as long as you control them. One of my clients used to bring her Great Dane in to all her appointments. He would curl up in the corner and sleep the entire time, so I didn’t mind. But if your baby or your dog starts bothering me or the other people in the salon, I won’t be so easygoing.
4. I need to charge you for my time. No matter what you’re having done. I am a trained professional.
5. You represent me. So it’s in my best interest for you to look good.
6. I am not all things to all people. I don’t have manicurists or masseuses in my salon because I’m a hairstylist.
7. I’m not in this business to make hundreds of thousands of dollars. I just want to make a decent, comfortable living, and at the end of the day, go home.
8. Men will tell you things they won’t tell their wives. “My throat hurts.” “My back aches.” They want a little sympathy, which maybe they can’t get at home because their wives have heard it all before, or they’re not listening. So they tell us. It’s the only place they can unload.
9. Spend a little money on the right products. Hot water removes color. The sun can dry your hair. So protect it as you would your skin. Cover it when you’re outside in the sun. Wash and condition it properly.
10. My work takes time. When a client says she’s in a rush, I tell her she needs to schedule her time better.
11. Leave it at the door. When a client is unusually whiny, most of the time it’s because she’s having a hard time with her husband or boyfriend, or she’s having problems at work, or she’s not getting along with her kids. I don’t want her problems.
12. If you cancel at the very last minute, that’s lost money to me. I can’t fill that appointment with little or no notice.
13. Putting too much junk in your hair will almost always kill a look. The market is saturated with every possible product to make thin hair thick, dull hair shiny, and curly hair straight. But more is not more. Your hair wants to be healthy. That doesn’t mean trying to totally recreate it every day. Just help it a little. Let it do its thing.
14. Do not attempt hairstylist-speak. Do you really know what “thinning” or “graduation” mean? Leave the terminology to the professionals.
15. Some people are just too large or their cheeks too round for the style they want. They should look at themselves in the mirror sometime.