The clients I dread the most are those who say things like “Do whatever you want”
Or: “I’m pretty easy to work with.” Nine times out of ten, hair stylists say, it’s not true.
We know you hate the word bleach
So we hairdressers use words like lightener and decolorizer. But no matter how we prettify the language, if we’re lifting a dark color out of your hair, we’re using bleach. If you’re not sure exactly how much lighter your hair should be, here’s how to find the best hair color for your skin tone.
Yes, I keep notes about you on your client card, and they can get pretty personal
I may note that you don’t tip well or that you talked loudly about how drunk you were last night. I may also write down that you’re going through a divorce or that you’re into tennis so I can remember to ask you about those things next time.