We already have the inside scoop on what servers won’t tell you and the secrets that restaurant chefs keep under wraps, but what about the owner behind it all? Restaurant owners have a lot on their minds, too—but that doesn’t mean they’ll always speak up about it. Here are some things restaurant owners probably won’t tell you—but wish you knew.
We don’t like online coupons
Groupons and restaurant.com coupons are not a restaurant owner’s friends. They might bring in customers initially, but that’s exactly what they’re supposed to do—bring in customers once to help them decide if they want to come back. “If diners start coming in regularly and only use Groupons or restaurant.com coupons, over time, that ends up hurting the restaurant financially. It’s supposed to be something that introduces diners to a restaurant for the first time,” says Frank Lombardi, owner of Lombardi’s Trattoria in Redding, CT. (By the way, this is the ONLY time it’s OK to use a restaurant bathroom without being a customer.)