"If I can’t reach your doctor and/or insurance company to approve a refill, there’s nothing I can do about it. It’s frustrating, but I’d be breaking the law in some states if I gave it to you."
—Daniel Zlott, a pharmacist at the National Institutes of Health
"When one extremely hostile relative bombarded me every time I walked in, I developed a tendency not to go in the room. If you have three pages full of questions, show them to the nurse. Say ‘How many of these should I wait to ask the doctor about? How many can you help me with?’”
—General surgeon who blogs under the name Skeptical Scalpel
Condescend to a nurse
"The No. 1 thing you should never say to me: 'You're too smart to be a nurse.' I went to nursing school because I wanted to be a nurse, not because I wanted to be a doctor and didn't make it."
—A longtime nurse in Texas
"Don't ask if I'll take a 'quick look' at the sibling who doesn't have an appointment. If your mom went with you to the gynecologist, would you ever say, 'Doc, would you mind putting her on the table and giving her a quick look?' Every patient deserves a full evaluation."