I Don’t Say “Hey” Pro Bono
A lawyer e-mailed a client: “Dear Jennifer: Thought I saw you on the street the other day. Crossed over to say hello, but it wasn’t you, so I went back. One tenth of an hour: $30.”
Me: I have a Roundup Multi Purpose Sprayer that is defective.
Customer Rep: Ma’am, we’ll need the exact name of the item. Do you have the box?
Me: No, but it’s the Roundup Multi Purpose Sprayer.
Customer Rep: Ma’am, we’ll need the box so we can have the exact name of the product.
Me: Hold on. I’ll run out to my garage and get the box. [Long pause ... ] OK ... [huff ... puff] I have it. It says ... Roundup Multi Purpose Sprayer.
Customer Rep: Thank you for that information, ma’am.
—Linda Mowry, Midlothian, Virginia