Customer: Pardon me, I’m lost.
Me: What are you looking for?
Customer: I’m looking for Milkjer Boulevard.
Me: I’ve never heard of it. Can I see your directions?
Customer: Sure. See, it’s spelled M-L-K-J-R Boulevard.
Me: I have a Roundup Multi Purpose Sprayer that is defective.
Customer Rep: Ma’am, we’ll need the exact name of the item. Do you have the box?
Me: No, but it’s the Roundup Multi Purpose Sprayer.
Customer Rep: Ma’am, we’ll need the box so we can have the exact name of the product.
Me: Hold on. I’ll run out to my garage and get the box. [Long pause ... ] OK ... [huff ... puff] I have it. It says ... Roundup Multi Purpose Sprayer.
Customer Rep: Thank you for that information, ma’am.
—Linda Mowry, Midlothian, Virginia