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17 Things McDonald’s Employees Won’t Tell You

Updated: Apr. 13, 2024

Different locations have their own rules and policies. But generally speaking, here’s what people working for those famous golden arches wish you knew.

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You can pay less for your favorite meal

Saving big on your favorite Mickey D’s order isn’t rocket science—and we know the best deals. Try ordering a sausage muffin ($1.29) and a side of round egg ($1) to make a cheaper version of the Sausage Egg McMuffin ($3.29). Other menu hacks: A sundae with a McFlurry topping is cheaper than a McFlurry, and ordering any sauce on the side is free of charge. Don’t miss 75 more mind-blowing facts about McDonald’s.

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The ice cream machine really does break down

No, we’re not lying—there is a reason why it seems the ice cream machines are always broken. If the mixes for McFlurries and milkshakes are poured in the wrong sections, the entire machine could be out of commission for the day. You might be better off ordering a soda, instead.

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There is no official “secret menu”

If you ask for an off-the-menu item, we might not know how to make it. Just tell us exactly what you want; we will whip up almost anything we have the ingredients for. Try these McDonald’s “secret menu” items you never thought to order.

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Know your order before you reach the register

If you’ve been standing in a long line, be ready to order when it’s your turn. Your indecisiveness can be a major inconvenience for us—not to mention the other customers waiting behind you in line.

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Drive-throughs can’t serve you on foot

Same goes for customers on bicycles and electric scooters. According to McDonald’s policy, we can only serve people who are driving a motorized vehicle in the drive-thru lane. Trust us, it’s for your own safety. Check out the craziest things drive-through workers have ever seen.

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You might pay more for certain ingredients

Ordering double lettuce and double cheese on your Big Mac, for example, will cost you an extra 20 or 30 cents each.

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Bring cash

Craving McDonald’s at 2 a.m.? Make sure you have cash on hand. Because the 24-hour locations must restart their cash register systems every night, there is always a certain time period when we can only accept cash.

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You can get creative with the sauce

You won’t always love the sauce that comes with your order. But just ask us to substitute another sauce, instead—and don’t worry, we won’t charge you for it. You won’t want to miss these facts you never knew about McDonald’s fries.

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We don’t wear gloves—but it’s sanitary

Rest assured that employees are required to wash their hands at least once an hour. Gloves, on the other hand, can harbor a lot more bacteria than our clean fingertips. Steer clear of the McDonald’s drink employees say never to order, though.

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Artisanal sandwiches are the most time-consuming menu items to make

So be prepared to wait a little longer for your order. (The chicken alone takes an average of eight minutes to prepare!) Same goes for Happy Meals; the toy, drink, and dessert take extra time to track down.

The McDonald’s happy meal toy prices of today may surprise you.

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The egg McMuffins are made with real eggs

We physically crack the shells and use special rings on the grill to make them perfectly round. Find out the truth behind 12 fast food myths almost everyone believes.

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You should always ask for a receipt

Certain people are paid to visit McDonald’s restaurants and rate their experiences online, and they are reimbursed for their purchase. So if a customer asks for a receipt, we are more likely to serve that customer first and give them the freshest food.

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It’s tougher to get hired than you think

Although our jobs might seem easy, a surprising number of applicants are turned down in the hiring process. You’ll also want to know these 12 things you haven’t heard about Chicken McNuggets.

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We’re not allowed to sit down …

Employees who work the drive-through window often remain standing for many hours at a time. All that standing can make our lower backs and feet ache.

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… But we get great employee discounts

Working for the famous golden arches has its perks. Popular companies like Apple, Via Rail, Hotels.com, and Payless all give us sweet discounts.

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Avoid apple pies and breakfast burritos…

Since they’re among the least-ordered items on our menu, they can stay on the shelves for a long time. Translation: They might not be as fresh as you think. By the way, this is the secret ingredient that makes McDonald’s apple pies so amazing.

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…But the beef is Grade A

This might surprise you, but our burgers are made of high-quality meat. The only ingredients we add are salt and pepper. Next, learn 14 more things you never knew about the Big Mac.

[Sources: Eat This, Business Insider, The Sun]