Coversation With A Customer-Service Representative:

Me: I have a Roundup Multi Purpose Sprayer that is defective.

Customer Rep: Ma’am, we’ll need the exact name of the item. Do you have the box?

Me: No, but it’s the Roundup Multi Purpose Sprayer.

Customer Rep: Ma’am, we’ll need the box so we can have the exact name of the product.

Me: Hold on. I’ll run out to my garage and get the box. [Long pause ... ] 
OK … [huff ... puff] I have it. It says … Roundup Multi Purpose Sprayer.

Customer Rep: Thank you for that information, ma’am.

—Linda Mowry, Midlothian, Virginia